Experience

• 

  EnerSys

  • United States
  • Appliances, Electrical, and Electronics Manufacturing
  • 700 & Above Employee

  • Field Service Administrative Manager North America

    • Oct 2022 - Present

  • National Account Coordinator Reserve Power

    • Dec 2006 - Present

    • Corporate support and communications contact for customers, personnel and National Accounts Team when dealing with field services and activities throughout the country.• Working directly with customers and field technicians to facilitate schedules, material requirements, tracking of shipments and changes to orders for total customer satisfaction. • Manage and maintain a portion of the EnerSys scrap buyback program. Reviewing scrap pay back requests for accuracy and confirming amounts that have been retrieved before payment or credit can be approved. • Respectable relationships with all Regional Service Managers and their service teams to keep orders/revenue moving smoothly and effectively for the company. • Reporting of monthly revenue and utilization tracking for the Reserve Power Service teams.• Maintain scheduling, servicing and invoicing for multiple preventative maintenance plans through National Accounts. • Support all inside service work detail including order entry, order acknowledgment, order status updates to the field, sales and customers as well as shipment and billing functions.

  • Supervisor, Service Marketing

    • Dec 2006 - Present

    Research and development for after-market product, parts and service. Manage and maintain field operation service vehicles along with, motor vehicle reporting and DOT requirements.

  • Marketing Support Manager - Service

    • Mar 2015 - Oct 2022

• 

  EnerSys Inc

  • Account Service Specialist

    • Dec 2006 - Oct 2011

    Processing sales orders, domestically and internationally, which includes overseeing the accuracy of the information provided and initiating communication necessary to guarantee customer satisfaction.Provide total support to field locations, and manufacturing facilities on inquiries in order to obtain resolution of issues.Act as a liaison between customers, field sales force, manufacturer's representatives, plants and vendors keeping them advised of developments and/or order status changes. Manage Douglas Consignment Program. Maintain RPO shipments and receipts for all reps involved in the program. Manage inventory. Automatic billing and Purchasing of product.BaaN training for large external reps, Crown/Swift. Customer Service training for internal Douglas coordinators. Corporate and field. Responsible for distribution and up keep of training manuals/process documents. Management of particular customers General Motors/NACCO that require special order entry, shipment and invoicing processes. Supervision and tracking of Douglas Demo Program. Searching locations for product to ship. Arranging shipment as logistically and cost affectively as possible. Billing and or retrieval/return of product at end of demo period.

• 

  XO Communications

  • Service Delivery Coordinator

    • Dec 2003 - Dec 2006

    Domestic and international order entry for and population of ordered items in TBS/ IPS systems.Generate supplemental forms as needed to support order; directory listings, complex voice mail configuration.Ensure group as a whole does not exceed error rate as defined in SD Management goals, (EG - transposed numbers, directory listing error, wrong name or address, missed cuts jeopardy compliance). Ensure CARE updates are sent and conflicts resolved. Resolve any relevant 911 and directory issues as applicable.Contact customers to verify order information: telephone numbers, features, directory listings, address, and long distance.Contact vendors and review orders as well as scheduling conversion time and date.Schedule above the minimum number of orders necessary per day to meet and/or exceed personal install objectives.

• 

  Gold's Gym

  • Customer Service Director/ Membership Advisor

    • Apr 1997 - Aug 2003

    Managed leads to meet monthly sales objectives.Responsible for the scheduling of all customer service representatives.Interviewing, hiring and training of all new team members.Responsible for the servicing and management of all corporate sales accounts, external lead boxes and in-house promotions.