Experience

• 

  Marie Stopes International

  • United Kingdom
  • Non-profit Organizations
  • 700 & Above Employee

  • Social Marketing Senior Sales Manager

    • Jun 2023 - Present

    Scope of WorkSales:Setting up and managing a social marketing sales distribution network for Marie Stopes Zambia products in the assigned region, creating a supply chain involving warehouses, distributors, and stockists, meeting sales targets on a monthly basis, collaborating with call centers for sales support, introducing new product ranges, conducting market research, distributing point of purchase materials, and generating sales and financial reports.Sales & Trade Management:Designing business plans, using market intelligence to develop strategies, expanding product distribution, launching new products, monitoring ROI and productivity, managing pricing strategy, identifying opportunities for product expansion, providing leadership and supervision to sales staff, participating in relevant forums and making presentations to stakeholders, monitoring market trends, preparing sales forecasts, overseeing compliance with company policies. Supporting the overall MSZ strategy, participating in annual business planning, and building strategic partnerships with partners such as ZAMRA, MoH, Family Planning & Sexual Reproductive Health organizations and Pharmaceutical societies.Team Leadership and Development:Performance managing the sales team, conducting regular performance reviews, providing support, coaching, and mentoring to the team, identifying areas for development, facilitating the development of personal development plans, and carrying out any other assigned duties.

  • Social Marketing Senior Sales Consultant

    • Feb 2023 - May 2023

    Scope of WorkSales:Setting up and managing a social marketing sales distribution network for Marie Stopes Zambia products in the assigned region, creating a supply chain involving warehouses, distributors, and stockists, meeting sales targets on a monthly basis, collaborating with call centers for sales support, introducing new product ranges, conducting market research, distributing point of purchase materials, and generating sales and financial reports.Sales & Trade Management:Designing business plans, using market intelligence to develop strategies, expanding product distribution, launching new products, monitoring ROI and productivity, managing pricing strategy, identifying opportunities for product expansion, providing leadership and supervision to sales staff, participating in relevant forums and making presentations to stakeholders, monitoring market trends, preparing sales forecasts, overseeing compliance with company policies, supporting the overall MSZ strategy, participating in annual business planning, and building strategic partnerships with partners such as ZAMRA, MoH, and Pharmaceutical.Team Leadership and Development:Performance managing the sales team, conducting regular performance reviews, providing support, coaching, and mentoring to the team, identifying areas for development, facilitating the development of personal development plans, and carrying out any other assigned duties.

• 

  Kazang

  • Lusaka

  • Area Sales Manager

    • Feb 2022 - Mar 2023
    • Lusaka

    Kazang is Zambia's Leading FINTECH and Point of Sale (POS) terminal network, which enables agents to earn revenue from Airtime sales and mobile money transactions (Airtel, MTN, Zamtel), Utility Bill/Subscription payments and Money transfer services with the majority of major Banks in Zambia.As Area Sales Manger, I'm responsible for overseeing daily operations to generate revenue from assigned area / location by implementing and executing sales & marketing strategies to achieve Revenue and Sales targets.ResponsibilitiesMeet set revenue targets.Meet set New Machine Sales and set placement targets.Meet set Underperforming machines targets by retrieving underperforming machines.Meet set Zero Machine Targets by retrieving Zero transaction machines.Responsibility for distribution and sales of day-to-day Kazang products.Manage the sales team for sales growth and revenue enhancement.Provide timely feedback to the Direct Sales Representatives (DSRs) and evaluating their performance regarding their sales performance.Conduct business plan review meetings with sales team and submit a weekly route plan and sales pipeline tracker.Develop sales and marketing strategies to drive sales growth in your assigned area as well as provide innovative ideas and suggestions to improve sales.Market Intelligence by conducting market research to understand competitors and market trends and collecting customer feedback to provide updates to senior management.Branding agents for easy visibility and testing product knowledge both new and old with the agents.Any other responsibilities as assigned by the National Sales Manager.

• 

  Marie Stopes International

  • Lusaka, Zambia

  • Pharmaceutical Sales Representative

    • May 2018 - May 2021
    • Lusaka, Zambia

    Responsible for the success and sustainability of Marie Stopes Zambia’s (MSZ) national sales and distribution function. Ensure the attainment of strategic goals by focusing on effective and efficient use of commercial/semi-commercial sales and distribution structures for increasing access to family planning and safe abortion products. Provide leadership/support to the existing social marketing team, to develop, implement, and expand this function efficiently and effectively. Ensure good collaboration and coordination with key internal and external stakeholders.ResponsibilitiesManage and monitor high quality, efficient and profitable physical sales and distribution network comprising distributors and stockists for contraceptives and safe MA drugs nationally;Manage a robust supply chain involving the distributors, stockists and customers to facilitate timely and cost effective order processing, payment realization and supply of products and services nationally;Achieve overall sales, customer support and revenue targets set for contraceptives and safe MA drugs on monthly basis in consultation with Commercial Director;Collaborate with call center/helpline support network for sales of contraceptives and safe MA drugs nationally;Efficient territory sales management, plan sales route plans, ensure timely submission of trip reports and accurate financials;Create, maintain and share sales and financial reports by customer profiles and other relevant parameters on regular basis;Manage debt collection and limit risks by adhering to the MSZ Social Marketing SOP’s.AchievementsIncreased Commercial Sales Revenue of by 100% by on-boarding new distribution and retail partners across the country.Achieved 110%+ commercial Sales Targets for two years continuously before pandemic and 70% in third year due to challenges, that arose with the pandemic.Reduced Commercial Sales debt risk by 90%

• 

  Africonnect

  • Lusaka, Zambia

  • Sales & Distribution Executive

    • Sep 2016 - Mar 2017
    • Lusaka, Zambia

    ResponsibilitiesMarket & Sales Operations – Drive device volume’s and data revenue sales. Enforce agreed billing plans with distributor(s).Maintain an active pipeline that delivers minimum 90% of the business.Distributor and Partner Management – Maintain and develop beneficial relationships with other functions (Retail, SME & SOHO) to drive departmental objectives.Assign targets to distributors and render necessary support for achievement of the same to promote business continuity.Identify and appoint new distributors.Training of channel partners and their staff.Administration – Prepare reports as requested and log all monthly sales, timely submission of weekly pipeline and route plan.Maintain detailed and up to date knowledge of company’s products and services and accurate records of all pricing.

• 

  Airtel Zambia PLC

  • Zambia
  • Telecommunications
  • 700 & Above Employee

  • Territory Sales Manager (Sales and Distribution Dept)

    • Nov 2014 - Nov 2015

    Responsibilities:Distributor/Partner Stock Management (availability) buying frequency and Brand Management (visibility) of products, service outlets and POS in the market.Manage and ensure market and revenue share growth in allotted TerritoryRecruitment of retailers and Distributors/PartnersDistributor and Retailer Relationship and Territory Management.Market Intelligence and Strategic Consulting, including business plan & sales strategy for Distributors and RetailersDistributor and Direct Sales Agent (DSA) Coaching and market supportReview of weekly and monthly sales/performance with DSAs and PartnersAchievementsLed growth in Unique Activation Outlets (UAO), retailer points that activate new subscriber/customer numbers onto the network, which led to a growth in Gross Additions (New customers coming onto network) by 6% and increase in Airtime/Credit usage/consumption.Initiated the concept of a special ground team / unit whose main aim is to drive sim card and handset activation's through sales and increase on the number of new clients activation joining the network before it was officially adopted by organization as the CHABEBA Program.

  • Territory Sales Manager (Sales & Distribution Dept)

    • Oct 2012 - Nov 2014

    Territory Management and Business Development and GrowthResponsibilities:Distributor/Partner Stock Management (availability) buying frequency and Brand Management (visibility) of products, service outlets and POS in the market.Manage and ensure market and revenue share growth in allotted TerritoryRecruitment of retailers and Distributors/PartnersDistributor and Retailer Relationship and Territory Management.Market Intelligence and Strategic Consulting, including business plan & sales strategy for Distributors and RetailersDistributor and Direct Sales Agent (DSA) Coaching and market supportReview of weekly and monthly sales/performance with DSAs and PartnersAchievementGrew revenue generation by 125%, through rigorous trade market penetration activities:on-boarding new retailer outletsDirect sales and Field activation'sReaching out to previously untapped rural markets.

  • Customer Service Center Manager (Retail)

    • Feb 2011 - Oct 2012

    Manage retail center and ensure staff give great customer service as well as monitoring the financial performance of the store.ResponsibilitiesBack office support to front line staffMaintaining statistical and financial recordsDealing with escalated customer queries and complaintsOverseeing pricing and stock controlMaximizing profitability and setting/meeting sales targets, including motivating staff to do soEnsuring compliance with health and safety legislationPreparing promotional materials and displaysLiaising with head officeInventory management and input of financial transactions through the company's ERP system (Oracle)

  • Customer Care Team Member (Retail)

    • Feb 2008 - Feb 2011

    Provide exceptional customer service treatment to walk-in clients.ResponsibilitiesGreeted customersTake ownership of customer issues and see them through to resolutionTroubleshoot problemsResponded to inquiriesEscalate unresolved issues to the appropriate internal teamsCollect prompt and accurate feedback from customersDocument knowledge in the form of solution articlesProcess service and return transactions in alignment with company’s 100% customer satisfaction guarantee (device repairs/returns)Accept payment for goods, make change, and issue receipts at the point of sale machine / cash registerEducate on new services,products and promotions running at the time.