Experience

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  Cyber 360 Solutions

  • Greater Boston Area

  • Business Analyst consultant

    • May 2013 - Sep 2013
    • Greater Boston Area

    • Successfully managed in excess of 20+ projects per year, generating $40M in revenue, to support the Verizon Long Distance marketplace. This included defining and writing requirements to implement and or change rates for domestic and international calling plans for consumer and business Long Di...

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  The Revolution Group, ltd.

  • Greater Boston Area

  • Business Analyst consultant

    • Dec 2002 - Apr 2013
    • Greater Boston Area

    • Defined and wrote all Long Distance portfolio requirements for the cross functional team charged with divesting local wireline consumer and small/medium assets in 14 states to Frontier Communications Corp. • Wrote all Long Distance portfolio requirements involved in selling assets in 3 states ...

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  Ajilon Consulting

  • Greater Boston Area

  • Business Analyst consultant

    • Apr 2000 - Jun 2002
    • Greater Boston Area

    • Analyzed, evaluated, gathered data necessary in 14 states to implement metrics required for state/federal regulatory 271 submissions for Bell Atlantic to enter Long Distance market. • Performed business analysis, developed solutions of programming requests which were distributed by Regulatory ...

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  IMI Systems Inc

  • Greater Boston Area

  • Business Analyst Consultant

    • Jun 1998 - Mar 2000
    • Greater Boston Area

    • Performed Business Analysis, requirements gathering on Switched Unbundling project team implementing the Telecommunications Reform Act of 1996. • Project managed implementation of Bellcore AUTODLR Feature of TIRKS. • Wrote the work procedure introducing changes to Circuit Provisioning Centers...

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  DMR Consulting Group

  • Greater Boston Area

  • Business Analyst Consultant

    • 1995 - 1998
    • Greater Boston Area

    • Represented Special Service Provisioning implementing the Telecommunications Reform Act of 1996. • Researched impact of new process flows on Circuit Provisioning Centers and SOAC /TIRKS (Service Order Analysis Control/Trunk Integrated Record Keeping) systems. • Provided User definition on Gra...

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  NYNEX

  • Operations Manager

    • 1986 - 1995

    • Managed User Liaison team on Customer Access Billing System (CABS) project with Andersen Consulting, US West. • Directed support groups responsible for providing provisioning and billing expertise to Carrier Account Team Center people.

  • Operations Manager

    • 1984 - 1986

    • Directed an 80 person service center, providing customer service to long distance carriers and end users in their ordering, provisioning and billing of services from New England Telephone. • Managed revenue billing stream of over $400M annually.• Managed implementation of long distance carrier billing and collection programming contracts with New England Telephone.

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  New England Telephone

  • Greater Boston Area

  • Various

    • 1970 - 1983
    • Greater Boston Area

    • Wrote methods and provided user support for Account Inquiry Centers in five states. • Developed divestiture billing methods. • Managed a unit of business service representatives. • Instructed adults in customer service representative training for business service centers.• Provided customer s...