Experience

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  Argosy Casino Hotel & Spa Riverside

  • United States
  • Gambling Facilities and Casinos
  • 100 - 200 Employee

  • Casino Operations Manager

    • Oct 2020 - Present

    Casino Operations Manager

  • Table Games Manager

    • Apr 2019 - Oct 2020

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  The Meadows Racetrack and Casino

  • Washington, Pennsylvania

  • Table Games Shift Manager

    • Nov 2017 - Apr 2019
    • Washington, Pennsylvania

    I have this wonderful opportunity to work at a Racetrack Casino expanding my knowledge and experience in a new gaming market. Successful completion of corporate table games standard operating procedure project. Recently collaborated on a corporate standardized team member competency rating system with the goal of protecting company assets through accurate skill assessments for team members.

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  Pinnacle Entertainment

  • Casino Operations Manager

    • Jun 2012 - Nov 2017

    Developing strong slot operations and table game teams to accomplish high levels of guest service expectations. Driving improvements to increase profitability monitoring hourly labor utilizations and maintaining proper standards for guest to team member ratios. Developed and improved table games guest service scores assisting in maintaining high guest service standards and expectations raising our overall guest experience. Motivation through consistent high energy pre-shifts and hands on management leadership. Monitoring processes to maintain all gaming policy and procedures while protecting company assets. Assist in creating weekly departmental newsletters maintaining communication throughout our team. Actively involved with property Kaizen projects utilized by our corporate partners to improve and streamline processes within our organization. Developed consistency in hiring and on boarding of slot and table games new team members assisting in the reduction of turnover. Working as the liaison to implement centralized scheduling in our departments of over 300.

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  Ameristar Casino

  • United States
  • Gambling Facilities and Casinos
  • 700 & Above Employee

  • Assistant Casino Operations Manager

    • Nov 2010 - Jun 2012

    Created an outstanding team dynamic through leadership, development and accountability. Implemented new slot dispatch system and card reader system providing training and structure. Received leadership recognition award for our property. Assisted in the implimentation of shift reports which monitored staffing by the half hour to provide accuracy in labor standards. Created and maintained all department communications through pre shifts and department weekly newsletters. Developed slot department manuals and successful training programs which decreased turnover within our department.

  • Pit Manager

    • Jun 2004 - Nov 2010

    Responsible for the operation of the table games floor. Created accountability of my team and met our requirements for utilizations of the floor while increasing our guest experience. Received leadership award for our property. Worked as alcohol awareness trainer (TIPS) for 5 years training our property. Operated several successful blackjack, mini-baccarat and craps tournaments. Ensured successful staffing levels, created daily roadmaps and shift reports. Monitored high end play for integrity. Assisted in the creation of guest service training films. Maintained MTL reporting. Worked with our corporate office to develop table games training manuals. Involved with Toastmaster International for one year. Managed training manuals for all supervisor training. Created and maintained all policy and procedure Manuals for each table game and maintained them for accuracy.

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  Golden Nugget/Bally's Grand/ Hilton hotel and Casino

  • Atlantic City, New Jersey

  • Floor Supervisor

    • Jul 1987 - Apr 2004
    • Atlantic City, New Jersey

    Worked in the High Limit area maintaining high levels of guest satisfaction and properly monitoring game policy, procedures and integrity of the room. Worked closely with my team to maintain the state gaming rules and regulations. Worked as a key trainer to implement the Table Games Table Manager System. Created Pai-Gow gaming manuals and training. Organized several fundraising activities to support employees with health challenges. Employed through several company re-organization and re-brandings.

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  Hilton Worldwide

  • New Orleans Louisiana

  • Income Control Auditor

    • Mar 1984 - Jun 1986
    • New Orleans Louisiana

    Review of the night auditors spread sheets creating revenue statics and reviews of financials.

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  Tropicana Casino & Resort

  • Atlantic City, New Jersey

  • Craps Dealer

    • Apr 1983 - Mar 1984
    • Atlantic City, New Jersey

    Dealt a high energy game with a considerable daily drop due to the lack of MTL reporting. Provided excellent guest service followed policy and procedures.

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  Playboy Hotel and Casino

  • Atlantic City, New Jersey

  • Hotel Income Control, Payroll Clerk, Soft Count Room

    • Jan 1981 - Apr 1983
    • Atlantic City, New Jersey

    Performed various accounting responsibilities during my employment. As soft count attendant, at that time we counted over a million dollars each weekend night in table games drop.