Experience

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  Pinnacle Sales Group

  • United States
  • Wholesale
  • 1 - 100 Employee

  • RGA Coordinator

    • Dec 2020 - Oct 2023

    Manage the Returned Goods process and damaged shipment returns for the organization.

  • After Sales Representative

    • Dec 2020 - Sep 2021

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  GoPegasus

  • Orlando, Florida Area

  • Sales Coordinator

    • Sep 2014 - Jun 2020
    • Orlando, Florida Area

    • Respond to customer inquiries, prioritize and complete requests for quotes in a timely manner • Follow up with clients to secure the business• Prospect for new business• Maintain a high knowledge of product • Computer literate with CRM HubSpot and WrikeSuccessfully work remotely 3 days per week and in the office 2 days per week.Average monthly booking rate is 50% based on all requests for proposals received.Successfully completed Walt Disney World Travel Agent Training December 2014: College of Disney Knowledge certification for Walt Disney World Dream Maker Disney Cruise Line - A Magical Voyage Successfully completed Travel Agent Academy courses June 2015: The Merlin North America Specialist Program SeaWorld Parks & Entertainment Specialist Program Xcaret Xpert Program The Greater Fort Lauderdale Specialist Program.

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  Disney Cruise Line

  • Celebration, FL

  • Cruise Vacation Agent

    • Sep 2013 - Sep 2014
    • Celebration, FL

    • Communicate with Guests and Travel Agents via inbound contact mediums regarding product availability, pricing, and other services offered through Disney Cruise Vacations. • Create magical vacation planning experiences utilizing exemplary sales techniques, solid guest service skills, and strong attention to detail.

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  Regal Palms Resort & Spa Management, LLC

  • Davenport, FL

  • Customer Service Front Desk Manager

    • Oct 2012 - Jun 2013
    • Davenport, FL

    • Supervise the front desk staff to ensure that guests receive outstanding customer service according to resort policy. • Assign duties to front desk staff and schedule employees to cover a 24 hour a day, seven day a week workweek. • Effectively deal with internal and external customers, some of whom require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and forward to appropriate management to resolve conflicts. • Develop and maintain positive working relationships with others; support team to reach common goals. • Ensure that guests have a pleasurable experience during their stay by handling special requests and complaints from guests.• IQ Ware reservation software, TimeQ Plus payroll system administration as well as Microsoft Word and Excel and Internet Explorer.

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  Cellynne Corporation

  • Haines City, Florida, United States

  • Customer Service Manager

    • Jun 2009 - Dec 2011
    • Haines City, Florida, United States

    Customer Service Manager for a paper manufacturer, located in Haines City, FLStefco Industries, a Cellynne Holdings company, is a fully integrated paper converter and manufacturer of quality bath and facial tissue, paper towels, napkins and dispensing systems. Stefco is a recognized leader in the industry serving both the commercial (away from home) and the consumer (at home) markets. Our commitment is to maintain the highest standards of performance in every facet of our business, providing exceptional service to our customers. Manager, Customer ServiceResponsible for creating the daily tactics and providing leadership to execute the organization’s overall mission and vision.Perform all supervisory duties of staff Interviewing, hiring, conducting performance reviews, applying disciplinary actions. and termination recommendations Motivate, train, develop and direct staff Monitor all work flow and processes to achieve departmental service goalsInterpret and communicate work procedures and company polices to staffCommunicate with other departments and management to resolve problems and expedite work. Evaluate daily processes and procedures used to identify opportunities to become more cost effective, efficient and more customer responsive Represent sales and marketing at daily shipping and production meetings and report back on issues dailyReview Open Orders and identify possible service failures

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  ICI Paints

  • Customer Service Manager

    • Jan 1981 - Jul 2008

    ICI Paints, formerly The Glidden Company and now part of AkzoNobel, is the world’s largest coatings manufacturer, the number one in decorative paints and performance coatings, and a leading supplier of specialty chemicals developed for a wide range of markets.Manager, Trade Customer Service 2001 – 2008•Directed the overall strategic goals for four Customer Service groups.•Compiled and monitored phone and order stats daily and monthly. •Volume of calls averaged 500 per day and order volume averaged 600 per day.•Responsible for the day-to-day operations of 16 employees, ensuring the customers’ experience was one of efficiency and quality.•Integrated four departments into a centralized service center.•Identified opportunities and implemented continuous quality improvement plans to reduce expenses, maximize resources and improve customer satisfaction. •Provided leadership and guidance to staff through consistent coaching, career counseling and goal setting. Additional training and development was provided to individuals.•Acted as a liaison and represented the department in cross-functional business team meetings in order to maintain two-way communication and achievement of organizational objectives.

  • Customer Service Manager

    • 1981 - 2008

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  AkzoNobel

  • Customer Service Manager

    • 1981 - 2008

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  glidden

  • customer service manager

    • 1981 - 2008

  • csm

    • 1981 - 2008

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  SCM Corp

  • cust serv

    • 1981 - 2008