Experience

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  Pearson Education

  • United Kingdom
  • Education
  • 700 & Above Employee

  • Senior Project Coordinator

    • 2000 - Present

    Provided high-level support to staff projects and initiatives, established and maintained business processes and negotiated vendor contracts. Organized and coordinated the logistics of frequent meetings and events.

  • Senior Administrative Coordinator

    • 2001 - 2008

    Served as a strategic partner to the president of a educational publisher delivering high level support to the president and eleven direct reports including developing business communications, managing schedules and handling confidential and time-sensitive information.

  • Senior Office Manager

    • 2000 - 2004

    Oversaw the scheduling of senior consultants and Pearson authors prioritizing events that offered the greatest business potential for the organization.Key Accomplishments:•Collaborated on the design and function of a web-based scheduling system which streamlined the schedule coordination of consultants and authors.•Created training materials and trained staff members at five regional offices to integrate the new scheduling software throughout the company.•Held weekly conference calls with web site consultant to identify and troubleshoot issues and relay staff and customer feedback to continually improve the site functionality.•Developed on-boarding training materials for all new full-time and per-diem consultants getting them familiar with the Pearson educational environment.•Planned and orchestrated annual training meetings negotiating all contracts related to the successful execution of the event.

• 

  Simon and Schuster

  • Product Specialist

    • 1995 - 2004

    Supported and consulted with customers via telephone on implementing Math and Science curriculum and promoted products at national and regional exhibitions.Key Accomplishments:•Developed and facilitated product training for more than 150 customer service center employees.•Provided valuable customer feedback to the editorial, sales and marketing teams and collaborated with the marketing team on new product development and launch timelines.•Organized a telemarketing strategy and implemented the project with the customer service staff ultimately increase sales revenue by 10%.•Assisted the Sales Team in promoting and selling products to small school systems resulting in increased sales and new revenue stream opportunities.