Experience

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  Emphasys Housing Locator

  • Client Success Manager

    • Mar 2024 - Present

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  C. L. Butaud Wines

  • Austin, Texas, United States

  • Tasting Room Ambassador

    • Mar 2023 - Present
    • Austin, Texas, United States

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  C.L. Butaud Wines

  • Hye, Texas, United States

  • Harvest Intern

    • Aug 2023 - Jan 2024
    • Hye, Texas, United States

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  Land.com Network

  • Austin, Texas Area

  • Senior Account Manager

    • Oct 2018 - Aug 2023
    • Austin, Texas Area

     Oversee operations across national and enterprise accounts, guiding Account Executives and Regional Sales Directors in sustaining client relationships to drive sales and retention. Perform new account onboarding, training and managing digital advertising and email marketing campaign efforts Lead collections for overdue accounts and contract renewals for existing clients across seven national territories  Author full-scale reports detailing account performance and product statistics to assist with customer satisfaction and account growth Provide advisement to clients concerning search engine optimization and digital ad product design Consistently surpassed weekly and monthly key performance indicators for virtual trainings, engagement initiatives, collections, and sales support Serve as a company representative at trade exhibitions and industry conferences Actively engage in creating and introducing departmental policies and procedures Key to training new Sales Executives and Account Managers

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  Nova Recovery Center

  • Wimberley, TX

  • Admissions Supervisor

    • Jul 2016 - Sep 2018
    • Wimberley, TX

     Oversaw the full admissions cycle, handling operations from initial inquiry to enrollment and supervising admissions staff Managed clinical oversight in maintaining the milieu and payer mix at all locations Supervised all aspects of the onsite intake process across all locations and levels of care Monitored clinical documentation to maintain chart readiness for initial and concurrent utilization review

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  The Last Resort Recovery Center

  • Smithville, TX

  • Director of Admissions

    • Mar 2015 - Jul 2016
    • Smithville, TX

     Directly addressed all incoming inquiries and oversaw full admissions cycle Evaluated clinical and medical suitability for admissions and handled referrals as appropriate Oversaw all documentation of business development efforts and creation of strategic partnerships Coordinated account management, crafting a Referent Touch System to increase brand visibility Developed all admissions protocol to include verification of benefits, intake assessment and prior authorization Played a key role in developing an onsite equine therapy program

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  American Addiction Centers

  • West Palm Beach, Florida

  • Behavioral Health Technician / Case Management

    • Sep 2012 - Feb 2015
    • West Palm Beach, Florida

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  Banyan Treatment Center

  • Pompano Beach, FL

  • Director of Admissions

    • Aug 2014 - Nov 2014
    • Pompano Beach, FL

     Developed all admission department policy and procedure, call center protocol, wrote all website content and created all tangible marketing materials for newly opened treatment center Directly supervised admissions, business development, and alumni departments Created comprehensive onboarding and training for call center and direct care staff Participated in local conferences and special events Key in preparing the facility and respective programs for state licensure, national accreditations, and ongoing compliance

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  The Palm Beach Institute

  • Intake Manager

    • May 2014 - Aug 2014

     Took over admissions department as a consultant amid a downturn in census and overall facility profitability Developed and implemented call center protocol and trained/supervised all admissions and alumni employees  Oversaw full admissions cycle to include cash collection and maximized utilization of in and out of network insurance coverage Assisted business development team with establishing strategic partnerships and rebranding

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  Peace of Mind Counseling and Wellness

  • Wellington, FL

  • Admissions Coordinator

    • Jan 2014 - May 2014
    • Wellington, FL