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Kathleen Kristine Marie De Luna
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Bio
Experience
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Research Analyst
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Nov 2023 - Present
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Team Leader
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Oct 2021 - Jul 2023
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Customer Service Representative
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Oct 2021 - Jun 2022
• Respond to incoming inquiries from healthcare professionals seeking information about their patients' workers' compensation insurance.• Cross trained to a different line of business to assist provider calls about facility and practitioners PPO contracts• Back-office member in charge of managing the bills sent for reprocessing concentrates on researching and settling disputes involving Workers' Compensation claims internally.• Assist Line member entrusted with answering supervisor calls and assist the team for queries
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M1S Solutions
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Philippines
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Customer Service Representative
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Aug 2017 - Jun 2018
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Philippines
Answering incoming customer phone calls from Canadian consumers about their point system on a competitive retail company across Canada
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Education
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2019 - 2025Poltechnic University of the Philippines
Bachelor of Science - Accountancy, None
Suggested Services
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Industry Focus. “Medical Device”
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