Experience

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  Orthopaedic and Neurosurgery Specialists

  • United States
  • Medical Practices
  • 100 - 200 Employee

  • Retired

    • Dec 2019 - Present

  • Front Desk Specialist

    • Jul 2018 - Dec 2019

    • Greet and register patients in a prompt and pleasant manner• Guiding patients through registration, history and HIPAA acknowledgement forms• Collect and enter all insurance referrals• Enter all demographic information and off-bill comments into billing system• Call insurance carriers and patients for follow-up information to complete registration as needed• Has knowledge of different insurance carriers and plan types• lnstruct patients about referral and payment process as needed• Schedule and re-schedule appointments for patients• Perform Expeditor and Call Center duties as needed• Ensure all HIPAA regulations are adhered to• Checkout and billing of patients including some medical coding knowledge• Collection of charges incurred during appointments

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  GP Strategies Corporation

  • Contract at Mastercard, Purchase, NY

  • Training Coordinator

    • Jun 2017 - Jul 2017
    • Contract at Mastercard, Purchase, NY

    • Managed training program schedule of classes, materials, pre-and post-work communication. Interfaced with LMS Administrators concerning enrollments, rosters, and scheduling. • Reported on quality of program deliveries on an ongoing basis, updated training program-related processes, procedures, and supporting documentation.• First-line technical support for webinar events to all attendees. Completed setup and initiation of web-based events, monitored active sessions and escalated technical issues to the appropriate support group.

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  McKinsey & Company

  • Business Consulting and Services
  • 700 & Above Employee

  • Training Administrator & Business Reporting– Business Technology Office (BTO) CONTRACT

    • Jan 2012 - Feb 2017

    • Manage on board training and continuous learning educational registrations for all BTO Consultants worldwide ~105 global programs held annually through LMS (Cornerstone and Plateau) system• Create, administer, and synthesize feedback of all training surveys for 6 BTO run programs using Scantron Class Climate software• Responsible for billing of 19 training programs for BTO, comprising over 600 employees• Synthesize data from disparate systems and consolidate into financial products for 26 BTO offices• Create Per Diem Over-ride reports (deferred or discounted billing) for each office using Excel pivot tables and VLOOKUPS• Manage billing charge codes for “non-client” activities (such as training, special events charges and travel expenses not related to specific client(s); streamlined the charge codes (from 57 down to 12) to improve the measurement of the department• Proactively created a step by step manual for all processes assigned to this position

  • Program Planner - McKinsey Firm Learning-CONTRACT

    • Jul 2010 - Jan 2012

    Manage the program development, operations and delivery of McKinsey Firm Learning programs globally. Programs include the Mini-MBA, Initial Leadership Workshop and McKinsey Learning Webex. • Collaborated with cross-functional teams (program team, business partners, contractors, suppliers, and vendors) in the planning and execution of on site and distance learning programs, managing all pre- and post-program communications and logistical arrangements• Managed all pre and post-program communication with all participants, faculty, facilities and vendors• Developed plans to meet milestones; collaborate with vendors, venues and other offices to streamline program operations and planning processes• Managed vendor relationships and logistics for individual programs• Utilized effective problem-solving and time-management skills to execute multiple, complex programs • Worked independently or in a team environment to complete assigned tasks effectively• Trained new Planners on Mini MBA Program Process

  • Program Analyst - McKinsey Learning-CONTRACT

    • Jan 2010 - Jun 2010

    • Managed enrollment, waitlist for all classes, delivered globally, for approx. 207 programs annually • Marketed programs world-wide to ensure 100% utilization• Tracked tenure and pre-work requirements for all Consultants enrolled in training programs• Trained administrators world-wide on the Plateau/LMS Learning Management Software• Problem solved technical/software issues in the registration process

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  Computer and Graphic Support Consulting

  • Stamford, CT

  • Owner

    • Jul 2008 - Jan 2010
    • Stamford, CT

    • Delivered a quick-response, reliable source of technical help to home office businesses and individual clients• Trained individuals in software and general computer skills to increase productivity. Provided custom solutions for new hardware purchases, hardware installation and graphic design.

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  McKinsey & Co.

  • Business Consulting and Services
  • 700 & Above Employee

  • Program Analyst- McKinsey Firm Learning

    • Jan 2008 - Jul 2008

    • Coordinated enrollment for 207 training classes delivered globally• Managed the billing of all classes to local offices• Tracked tenure and pre-work requirements for all consultants enrolled in training • Trained administrators world-wide on the Plateau/LMS Learning Management Software• Maintained waitlist for all programs and transferred Consultant/Partners as appropriate• Problem-solved technical/software issues with regard to registration process

  • Senior Graphics Specialist- McKinsey & Company

    • May 1998 - Jan 2008

    • Managed state of the art PowerPoint presentations utilizing photos and color animation for McKinsey’s North American offices• Collaborated with local and remote teams to assess source materials and created diverse presentations for a wide variety of clients; designed templates and created animation, charts and financial graphics• Developed and worked with senior management to develop and implement the department’s first compliance process for retention/disposal of client files and materials

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  GE Capital

  • Stamford, CT

  • Executive Assistant - Global Telecommunications & Finance

    • 1995 - 1998
    • Stamford, CT

    • Supported 6 senior level Vice Presidents with graphing, charting and formatting of sales pitches, contracts and presentation materials • Tracked industry trends, worldwide activities and conducted web-based research for current deal activity• Provided presentation, video and teleconferencing support for international partners

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  Xerox

  • Stamford, CT

  • Lead Administrator/Suupervisor/Trainer- Billing Operations

    • 1986 - 1995
    • Stamford, CT

    • Selected by management to re-engineer the on-the-job trainer position to encompass a full-support program for building a team environment and improving employee performance• Planned, initiated, and managed all aspects of customer support services; provided one-on-one direction/training to customer service administrators while coordinating resolution of external client issues• Supported new employees with technical and organizational skill development, enabling them to manage multi-million dollar client assignments• Delivered troubleshooting actions to resolve issues and maintain high quality after-sale support• Designed and implemented a consolidated training program, combining classroom training and “at the desk” experience, resulting in a reduced learning curve and higher than expected levels of service to customers• Established a tracking and resolution process for systems related issues, which enabled billing administrators to support client requirements and maintain the company’s standard of quality customer service• Developed and delivered training of the “New Managers Handbook” during a period of major departmental reorganization and consolidation which enabled management to expand the ratio of command and maintain expected levels of performance and customer satisfaction• All Star Recognition for Administrative Performance