Okay, so Kathleen has skills in customer service, real estate, and Microsoft Word. Her location is Baltimore, Maryland. Considering her skills and location, I'd say she could charge around $25 per hour, which is a rough estimate for entry-level customer service roles in the Baltimore area. This rate is lower than average for customer service professionals, but it's also lower than the average for real estate professionals. Given her limited skills and experience, I'm being conservative with this estimate.