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Kathleen Banashak

Consultant at AdviseCX
Intro Book
Results-driven consultant and project leader delivering business solutions.
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Location
The Villages, Florida, United States, US
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Bio

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Kathleen Banashak is a seasoned consultant and project leader with 12+ years of experience in leading change and technology initiatives. She has a strong background in process and technology application, coaching, and mentoring. With expertise in client loyalty and business operations, Kathleen has worked with various industries, helping leaders understand the voice of their customers and align business objectives with customer needs.

Experience

  • AdviseCX
    • Consultant
      • Apr 2022 - Present

  • Self-employed
    • Principal Consultant
      • Dec 2014 - Present

      A results-driven consultant and project leader. I approach each challenge by 1st listening to both the Customer and the Business, then creating a crystal clear vision. I ultimately deliver on the vision with courage and passion for the team, the customer and the results (balancing all 3 priorities effectively). Acting as a consultant have engaged leaders in all industries across all lines of business, helping them to understand the voice of their Customers and respond so as to align their business objectives with the needs of their Customers.

  • Sitel
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Global Client Services
      • Jan 2010 - Dec 2018

      Disciplined, driven and results-oriented professional with proven track record of leading change and technology initiatives. Talent for applying process and technology to business problems and assisting personnel at all levels in the organization to adapt the solution for maximum business benefit. A solid coach and mentor, recognizing results are achieved through a talented team of motivated professionals.

    • Global Project Management
      • Jan 2009 - May 2010

  • Sitel
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • SVP Global Operations Support
      • Jul 2008 - Nov 2008

    • SVP Operations Support
      • Feb 2006 - Jun 2008

  • Pitney Bowes
    • VP, Field Service Operations
      • Mar 1999 - Nov 2005

  • Sears, Roebuck and Co.
    • Sr. Project Manager
      • 1987 - 1999

Education

  • 1996 - 1998
    Northern Illinois University
    MBA, Management Information Systems
  • 2010 - 2010
    SATMETRIX; The Net Promoter® Company
    Net Promoter® Certified Associate, Client Loyalty
  • 1982 - 1987
    Indiana University Bloomington
    BS, Business - Operations and Systems
  • OLG
  • Volunteer State Community College
    Black Belt Trained, Six Sigma

Suggested Services

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Industry Focus. “Business and Professional Services”

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