Experience

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  Best Buy

  • Field Service Technician

    • Aug 2022 - Present

    Repair, Appliance and computer repair.

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  Katherine Pina Photography

  • San Diego, California, United States

  • Business Owner

    • Jan 2010 - Present
    • San Diego, California, United States

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  Technology Solutions

  • San Diego, California

  • Dispatcher

    • Feb 2016 - Dec 2016
    • San Diego, California

    Dispatcher for contracting company for Cox Communications llc.

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  Prince Telecom

  • Las Vegas, Nevada Area

  • Dispatcher

    • Apr 2015 - Jun 2015
    • Las Vegas, Nevada Area

    - Dispatching for contracted company for Cox Communications.- Use of Cox Communications applications such as: ICOMS, ETA Direct (TOA), Edgehealth, Home Cert Software.- Updating and making service changes on work orders thru ICOMS.- Ensuring that DVR Contour, Trio Boxes, and client boxes are networked correctly by provisioning, checking correct coding for proper working standards.- Creating customer contact and establishing ETA times for Field Technicians.- Worked indpedently with no supervisor on duty.- Provided flawless customer support.

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  Cox Communication

  • Las Vegas, Nevada Area

  • Retention Specialist

    • Aug 2013 - Feb 2014
    • Las Vegas, Nevada Area

    - Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.- Managed high call colume with tact and professionalism.- Resolved service, pricing and technical problems for customers by active listening and providing excellent product recommendations.- Provided excellent customer service for Cox Communication Customers.

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  Answer Plus

  • Las Vegas, Nevada Area

  • Operator

    • Apr 2013 - Jul 2013
    • Las Vegas, Nevada Area

    - Diffused volatile customer situations calmly and courtesously.- Gathered and verified all required customer information.- Accurately documented, researched and resolved customer service issues.- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

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  Poway Eyeworks

  • Greater San Diego Area

  • Optician

    • Apr 2012 - Feb 2013
    • Greater San Diego Area

    - Effectively managed a high-volume of inbound and outbound customer calls.- Monitored and maintained quality assurance of customer service.- Verified vision insurance such as Eyemed, MES, VSP, Tricare, and Medi-cal.- Duties included: medical pretesting with AF (auto-refractor), NCT, and Retitnal Camera.- Use of software for Officemate, Compulink, Eyecom, anduse of Web-Reg.- Product knowledge of lens material, perscription of Rx,a nd Frame Selection.- Flawless customer service.

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  Sony Online Entertainment

  • Greater San Diego Area

  • Game Master and Chat Moderator

    • Dec 2010 - Mar 2012
    • Greater San Diego Area

    - Addressed and resolved customer product complaints efficiently and professionally.- Monitored and maintained quality assurance for online games; Everquest, and DC online.- Worked with SCEA for PSN Home network by monitoring online players, and enforcing SOE online standards.- Evaluated and responded to incoming petition requests for technical support assistance or in-game assistance.- Resolved customer issues in a clear, courteous and straightforward manner.