Experience

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  Emerald Maldives Resort & Spa

  • Raa, Maldives

  • Executive Assistant and Social Media Coordinator

    • May 2021 - Present
    • Raa, Maldives

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  Constance Ephelia Resort Seychelles

  • Seychelles
  • Hotels and Motels
  • 400 - 500 Employee

  • Executive Assistant to General Manager

    • Jun 2019 - Sep 2020

    Responsible in providing any secretarial and administrative support to the General Manager with a high level of discretion and confidentiality. Ensuring proper flow of communication in the property, follow up and ensure proper coordination in all task or projects. Give appropriate and relevant feedback in handling guest complaints and other correspondence which should be provided on behalf of the General Manager. Updating General Manager’s agenda and scheduling meeting or appointments. To carry out service audits if needed and performing any other duties assigned by the Management.

  • Assistant Manager - Food and Beverage Admin

    • Jun 2014 - Jun 2019

    I’ve been handling Daily Operations both Administration and Service side of Food and Beverage Department. Preparing all necessary documents from operational sheets, function sheets and other F&B requests from overseeing hiring and recruitment (interviews and employment processing) approval of requisitions from Purchasing F&B items such as CAPEX/OPEX and daily outlet items. Doing F&B analysis such us Menu Item Sales Comparison, Consumption Reports of the restaurants, formulating ideas in restaurant promotions and themes and Revenue Analysis. I am responsible for the Restaurant Reservations and other F&B events that will takes place within and outside the resort. I am also responsible in doing such flyers and any Sales documents that would increase productivity and popularity of Food and Beverage Department, basically tasks of Graphic Designer in a resort. As an Assistant Manager whenever they needed my service in the restaurants; I am also handling and managing the restaurant staff in order to maintain the standard and procedure of the operation, which includes service sequence, handling guest requests and complains. I am also working closely with the Sales Department in terms for booking events for press, familiarization groups and banqueting bookings.

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  Amanyara Resorts Ltd

  • Turks and Caicos

  • Food and Beverage Supervisor

    • Oct 2006 - May 2014
    • Turks and Caicos

    I’ve been handling and supervising Room Service staff, maintaining standards and procedures in daily room service orders, minibar replenishments and arrival/departure set-ups. I’ve been also supervising the Restaurant and Beach Club staff, for preparing the outlet for specific events and meal periods; teaching and guiding them to do the necessary preparations (mis en place) and help them through out the operations which includes handling requests and complaints. I've been an order taker for the pavilions and villas; prepare foods for the boat trips of the guest and basic set-up for room service. I also do office works such us updating of menus and wine list in hard copy and in MICROS, presenting the daily dinner special menu to the General Manager, preparing/handling files of Food and Beverage staff both kitchen and service (daily attendance, timesheet for payroll, vacation and sick leave filings – accumulation for specific requested dates). Preparing the daily guest list and guest preferences. Also includes daily and monthly inventories of food and beverage supplies/minibar. Performing inventories and some Food and Beverage analysis such us menu item sales reports for the month, FOC reports and monthly breakages. I've been doing any office requests from the F&B Manager, Executive Chef and General Manager.

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  Hyatt Hotel and Casino Manila

  • Guest Services Officer - Communication Centre

    • Jul 2004 - Oct 2006

    I have been a Telephone Operator, Room Service Order Taker, and Restaurant Reservation Agent. I also attend to all the guests’ needs, room reservations and inquiries and any information they wanted to know about the hotel and its restaurants. I’ve also tried being a host for every hotel tour like selling and presenting the hotel restaurants and its room amenities. I’ve been doing check-in, check-outs and guest in-rooms especially in busy season. I’m also trained and worked as a GSO in Business Centre and Regency Club lounge.

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  Dusit Hotel Nikko

  • Practicum Training

    • Oct 2003 - Feb 2004

    Banquet Sales – Job Description: I have learned and done booking/ handling function events in Dusit Hotel Nikko, preparing from Banquet Events Orders and guest specials requests for their event. Privilege Card Section – Job Description: I’ve done holding number of guests’ memberships that give our guest privileges for dining our restaurant with specific discounts or freebees. I’ve also learned dealing with guest complaints and comments that would make our program more productive that will provide our sales increase.Food & Beverage Preparation (Main Kitchen) – Job Description: I’ve learned the importance of mis-en-place, daily routine especially in serving daily buffet table for executive floor. I’ve also learned plating foods for different styles of service in banquets/events.