See How Many Clients You're Missing Each Month
Simply enter your business email & Topline AI Agent will show you.
Katherine (Katie) Gillott
- Claim this Profile
Bio
Credentials
-
Customer Experience: Journey Mapping
LinkedInJan, 2022- Apr, 2026 -
Leading Yourself
LinkedInJan, 2022- Apr, 2026 -
Google Calendar Essential Training
LinkedInSep, 2021- Apr, 2026 -
Google Drive Essential Training
LinkedInSep, 2021- Apr, 2026 -
Slack Essential Training
LinkedInSep, 2021- Apr, 2026 -
Time Management Fundamentals
LinkedInSep, 2021- Apr, 2026 -
Tips for Working Remotely
LinkedInSep, 2021- Apr, 2026 -
Articulate Storyline: Creating Mobile Elearning
LinkedInJan, 2021- Apr, 2026 -
Elearning Essentials: Storyboarding
LinkedInJan, 2021- Apr, 2026 -
Learning Jira Software
LinkedInJan, 2021- Apr, 2026 -
Learning Salesforce
LinkedInJan, 2021- Apr, 2026 -
Negotiating Your Compensation Package
LinkedInJan, 2021- Apr, 2026 -
Negotiating Your Salary
LinkedInJan, 2021- Apr, 2026 -
Sales Foundations
LinkedInJan, 2021- Apr, 2026 -
Human Resources: Payroll
LinkedInNov, 2020- Apr, 2026 -
HR Guidelines Everyone Should Know
LinkedInOct, 2020- Apr, 2026 -
Dyslexia Intervention Fundamentals with Reading by Design
Region 4 ESCJan, 2020- Apr, 2026 -
Education Specialist Instruction - mild/moderate disabilities
California Department of EducationNov, 2019- Apr, 2026 -
Multiple Subjects Teaching Credential - Elementary
California Department of EducationNov, 2019- Apr, 2026 -
Reading and Literacy Leadership Specialist
California Department of EducationNov, 2019- Apr, 2026 -
Online CPR/AED and First Aid Combo Course
American HealthCare AcademyNov, 2019- Apr, 2026 -
Non violent crisis Intervention (CPI)
Crisis Prevention InstituteJan, 2020- Apr, 2026 -
Principal EC-12
Texas Education AgencyDec, 2018- Apr, 2026 -
English as a Second Language Supplemental EC-12
Texas Education AgencyJun, 2015- Apr, 2026 -
Generalist - EC-6
Texas Education AgencyApr, 2015- Apr, 2026 -
Reading Specialist EC-12
Texas Education AgencyApr, 2015- Apr, 2026 -
Special Education EC-12
Texas Education AgencyApr, 2015- Apr, 2026
Experience
-
-
Client Success Manager
-
Sep 2021 - Jul 2023
• Managed a book of business of $630k across 25 states• Secured a renewal rate of 87%, exceeding the company set goal of 83%• Supported districts, campuses, and departments with their renewals, onboarding, and general use and questions surrounding Formative• Utilized redash to provide monthly, quarterly, and semi-annual usage reports to clients• Partnered with Sales, Implementation, and Product teams in securing renewals, expansions, and new clients• For the Fiscal Year 2022, maintained an overall net retention of roughly $675k• Provided customized trainings to help support clients in their use of the product that align with the success plans and goals set at the start of each subscription/school year• Provided ‘white glove’ customer service to accounts with over 20k students in the district • Conducted annual success meetings and impact review meetings with all clients
-
-
-
-
Independent Contractor
-
Mar 2020 - Oct 2021
• Create, design, and implement high quality, engaging lessons and curriculum to be provided virtually• Provide customer service to families and parents looking to increase their child’s education• Schedule classes based on student/family needs• Deliver high quality lessons to students around the world - I have currently served student and families in 15 different countries• Maintained a 4.92 out of 5 star rating with families and parents• Have a 22% re-enrollment rate (note: not all classes offered lend themselves to re-enrollment)• Have served a total of 292 learners since April 2020 and have increased my following to 295 families since April 2020• work with families to accommodate different financial needs
-
-
-
-
Operations/Franchise Support
-
Jan 2021 - Sep 2021
Providing support to the different franchise locations and aiding new locations in opening successfully.• Pulling data from Lexa Class as it relates to enrollments and revenue in order to conduct informative KPI meetings with franchisees• Handling day-to-day franchise support and brand operational activities.• Monitoring, implementing, executing, managing, and following up on operational brand strategies.• Invoicing franchise royalty payments, supply chain vendor selection, inventory control, logistics of franchise supply orders as well as shipping coordination with the admin.• Measure the success of social media campaigns as assigned using Facebook• Monitor/Evaluate new websites that roll out for new Franchises• Conducting bi-monthly webinars for franchisees on a wide range of topics that are used to aid in their business• Addressing any major customer complaints that were unable to be resolved through franchisees• Solving conflicts between franchisee territories• Creating and updating manuals and documents used by franchisees• Providing our new franchisees with Initial Franchise Training• Working collaboratively with all departments - marketing, curriculum, studios, and technology• Aiding franchisees in increasing enrollments and monthly revenue
-
-
-
-
Human Resources Manager
-
Nov 2020 - Jan 2021
• Effectively interfaced with all levels of employees in the organization• Verified and Investigated all employee claims• Assisted/reviewed with Managers on employee relations verbal/written.• Communicated, prepared for and enrolled employees in company benefit plans.• Maintained, audited personnel files, I-9's and 401K enrollment and beneficiary forms.• Coordinated administration of Family Medical leave and Workers' compensation.• Developed new procedures for the HR Department• Conducted New Hire Orientation, Exit Interviews and Leave of Absences• Mediate and conflict resolution on employee issues using current policies and disciplinary actions• Subject matter expert on local, state and federal laws and policies.• Remained up to date on all labor laws and was the go-to for questions related to them• Helped in implementing COVID-19 Precautions and provided advice to CEO as it related to COVID-19 laws and FFCRA
-
-
-
-
United States
-
Primary and Secondary Education
-
1 - 100 Employee
-
Special Education Teacher/Department Chair
-
Aug 2019 - Jun 2020
• Assisted executive team in opening a new location, developing the special education resource and inclusion program and building the department’s team of teachers and paraprofessionals • Developed and implemented a training strategy with corresponding curriculum to achieve the organization's goals for 28 course participants in grades 1-5• Modified training course materials to best support each individual’s accommodations and performance• Continuously evaluated effectiveness of training program and conducted skills and needs assessments • Managed multiple projects simultaneously while ensuring quality, strategy and timelines were achieved • Produced and delivered Train the Trainer presentations for career development and task management• Mentored 2 first-year teachers in best practices, completing regular performance evaluations and providing feedback, suggestions and learning opportunities to enhance teaching performance• Led and represented a department of 10 in trainings, compliance, staff and IEP meetings • Conducted performance gap analysis to assess current state and prioritize performance issues • Delivered training materials using various training techniques, including classroom model, small groups, and one-on-one interventions • Prepared and delivered accommodations for state testing and district assessments • Collaborated with instructional coaches and general education teachers on participants’ needs• Coordinated course participants’ and teacher assistants’ schedules with master training schedule• Successfully implemented an e-learning program and adjusted materials to accommodate a virtual classroom while meeting strict deadline
-
-
Pre-K Collaborative Teacher
-
Aug 2018 - Jul 2019
• Actively participated in the implementation of collaborative classrooms, combining general education and special education participants in courses for diversity and inclusion purposes • Created and delivered high-impact presentations using multiple technology platforms• Managed compliance reports, progress monitoring, and data tracking for the goals of each participant• Created a user-friendly document outlining Pre-K Guidelines thoroughly so visitors to better comply • Implemented play-based learning and project-based learning activities for stronger engagement • Functioned as a valuable member of the Student Involvement Committee• 90% of students met or exceeded campus standards for the year
-
-
Intervention Specialist/RtI
-
Aug 2016 - Jul 2018
• Adjusted training material to meet the needs of course participants while producing supplemental training resources and learning aids • Created and delivered organization and district-wide professional development trainings • Hosted weekly compliance meetings that focused on creating strategic plans to enhance performance with different academic, behavioral, and speech concerns for participants• Delivered Train the Trainer presentations to teachers on how to provide interventions and other instructional coaching to participants with a varying degree of accommodations • Led all stakeholder communication, staff communication, and conflict resolution initiatives • Functioned as campus/district representative for District-Wide Instructional Improvement Committee• Actively contributed to multiple committees, including District Calendar, Student Involvement, and Site-Based Decision-Making Committees • Participated in the district-run Aspiring Leadership Institute, a cohort run by the HR department to help prepare future leaders in the district
-
-
Kindergarten Teacher
-
Aug 2015 - Jul 2016
• Developed and implemented training content with corresponding materials to achieve appropriate performance metrics throughout the course • Collaborated with multiple stakeholders, including other teachers, administration, participants and parents in identifying and implementing the most efficient methods to teach each learner • Continuously revisited and streamlined processes for orienting new participants and families to the school in order to increase efficiency and accuracy• Delivered materials using various education techniques, including classroom model, small groups, and one-on-one interventions as necessary or requested • Regularly evaluated participants’ work and analyzed data to identify and report performance• Implemented Class Dojo and produced a training for the organization on utilizing the program for behavior management and stakeholder communication• 80% of students met or exceeded campus standards for the year
-
KLEIN INDEPENDANT SCHOOL DISTRICT
-
Houston, Texas, United States
-
Kindergarten Teacher
-
Aug 2014 - Jun 2015
-
Houston, Texas, United States
• Planned trainings that resulted in measurable performance improvements in 5 key objectives• Heavily contributed as a valuable team member in the collaborations of curriculum development • Conducted performance gap analysis to assess current state & prioritize performance issues based• Fostered reasoning and problem solving through active exploration games and activities.• Consulted with stakeholders to build and maintain positive support for continuing education strategies• Designed and delivered performance evaluation forms for quarterly reviews
-
United Cerebral Palsy
-
Orlando, Florida, United States
-
K/1 Sensory Teacher
-
Feb 2014 - Jul 2014
-
Orlando, Florida, United States
Writing and creating obtainable IEP goalsWorking collaboratively with speech, occupational, and physical therapistsTeaching children with special needs life skills as well as academic skillsI was the teacher for a classroom of students with severe special needs; I had 9 students who were all non-verbal, and we worked on both academic skills as well as life skills, such as toileting and basic communication. In addition, I worked with two paraprofessionals to ensure that the needs of all students were met.
-
Orange County Public Schools
-
Orlando, Florida, United States
-
Classroom Teacher
-
Aug 2013 - Feb 2014
-
Orlando, Florida, United States
2nd grade classroom teacher at Lake Weston Elementary until October 2013; involuntarily transferred to Wheatley Elementary as a 3rd grade classroom teacher
-
Menands Union Free Sch Dist
-
Menands, New York, United States
-
Special Education Teacher
-
Jan 2013 - May 2013
-
Menands, New York, United States
completed my internship through SUNY Albany here as a Special Education Teacher for grades 6, 7, and 8
-
-
Education
-
2017 - 2018Stephen F. Austin State University
Principal Certification, Elementary and Middle School Administration/Principalship -
2012 - 2013
University at Albany, SUNY
Master of Science - MS, Special Education and Literacy -
2008 - 2012
The Sage Colleges
Bachelor's Degree, Elementary Education and Psychology -
East Granby High School
High School Diploma -
International Open Academy
Course Completion, HR and Payroll Management
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Education Management”
Need a custom project? We'll create a solution designed specifically for your project.
References
Social Profiles
Community
