Experience

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  WellRight

  • United States
  • Software Development
  • 1 - 100 Employee

  • Senior Customer Success Manager

    • Mar 2023 - Present

  • Customer Success Manager

    • Apr 2021 - Mar 2023

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  Labcorp

  • Baltimore, MD, United States

  • Client Success Executive

    • Jan 2020 - Mar 2021
    • Baltimore, MD, United States

    Manage client relationship from intake and creation of services through reporting and campaign recapCreate and distribute customized communications for individual clients to facilitate available services, expectations and staff competency and requirementsMentor Client Success team members through...

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  Maxim Health Systems

  • Columbia, Maryland

  • Program Manager

    • Jan 2017 - Jan 2020
    • Columbia, Maryland

    • Manage the event request, scheduling, protocol development and confirmation process for approximately 3,000 flu and wellness events for more than 150 individual clients, mostly based in the Northeastern Region of the United States• Create and renew client agreements working with clients and con...

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  Maxim Healthcare Services

  • United States
  • Staffing and Recruiting
  • 700 & Above Employee

  • Wellness Program Manager

    • Oct 2015 - Dec 2016

    • Schedule staff to 100% fill rate for 560 flu clinics and 309 wellness clinics throughout 7 offices in Delaware, Maryland and Washington D.C.• Manage client communication including schedule confirmation; question; troubleshooting; incident reporting and document follow up• Communicate with staff regarding program improvements; monthly and yearly training; specific client requirements; corrective action; schedule management and incident management• Create dashboard for communicating metrics to leaders in 7 offices which tracks upcoming programs, spread YTD and other topics• Train office points of contact on clinic processes for flu and wellness including supply inventory and packing, packet processing and payroll• Contact current and previous clients to discuss 2016 flu program and create updated contract agreements for 2016 clinics

  • Client Coordinator

    • Nov 2013 - Sep 2015

    • Create client schedules based on authorized number of hours provided by insurance, family and patient needs and caregiver skills and availability using Vision software (formerly used Infomax software)• Calculate overtime and number of missed shifts to identify recruitment needs, orient caregivers to new clients to decrease overtime by 4 hours per week and missed shifts to 5 shifts per week• Measure growth metrics such as patient census, spread growth, number of caregivers actively working• Work with families and caregivers to achieve optimal compliance, process grievances and answer questions about Maxim policies and procedures and KOMAR regulations • Developed office-specific role training binder and worked with the Recruitment Center of Excellence to develop online scenario-based role training used in 3-week newly hired training company-wide.• Recognize caregivers through raise request evaluations, Caregiver of the Month and 90-day review input; reeducate caregivers when not meeting needs of the client or fulfilling job duties through documented conversations and partnership with the clinical team• Work with internal team to complete annual requirements, compliance training and file updates, payroll processes, paycheck distribution and reeducation of clinical documentation• Attend community events benefiting notable charities, donate can tabs to Ronald McDonald House and raise awareness through research• Complete special projects such a mapping available caregivers, attending business development meetings and processing Wellness event billing and materials distribution

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  Target

  • Arlington, VA

  • Executive Team Leader- Human Resources

    • Sep 2012 - Jun 2013
    • Arlington, VA

    · Manage scheduling and attendance for 170 team members and drive scheduling effectiveness as measured by scheduling published on time and cashier fill percentage· Manage hiring of new talent, development or talent and overall store culture to staff efficiently and retain, motivate current team m...

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  Intelligent Capital Network

  • King of Prussia, PA

  • Technical Recruiter

    • Dec 2011 - Aug 2012
    • King of Prussia, PA

    Seeking IT talent in the Greater Philadelphia region for new opportunities at the best companies in the areaSourcing, interview and pre-qualify candidates for roles from entry- to senior-levelAlso work with Marketing professionals local to Philadelphia and New York City for top agencies and compa...