Experience

• 

  Nationwide Vehicle Contracts Ltd

  • Manchester, United Kingdom

  • Administrator

    • Jul 2019 - Aug 2020
    • Manchester, United Kingdom

• 

  STOCKPORT METROPOLITAN BOROUGH COUNCIL

  • Stockport, United Kingdom

  • Business Support

    • Jan 2018 - Jul 2019
    • Stockport, United Kingdom

    Working in adult social care providing administrative support to social care and occupational therapy teams.

• 

  Arval BNP Paribas Group

  • Sale, Manchester

  • Vehicle Order Administrator

    • Sep 2009 - 2016
    • Sale, Manchester

    • Processing new vehicle orders from quote through to order using internal and external online ordering systems.• Enhancing customers new vehicle experience by providing excellent customer service delivery and proactive management of the process.• Meeting and striving to exceed SLA targets.• Strong knowledge of Personal Contract Purchase product, producing and managing documents, high level of attention to detail.• Use of Equifax to complete credit checks and internal systems for money laundering checks.• Complaint and query management within FCA guidelines and company objectives.• Maintain and enhance relevant product knowledge to ensure subject matter expert.• Continually reviewing order process to identify, simplify and recommend.

• 

  GE Capital

  • Sale, Manchester

  • Customer Service Executive

    • Mar 1990 - Sep 2009
    • Sale, Manchester

    • Ensuring the smooth running of the vehicle fleet for major corporate customers, including Astra Zeneca with a fleet of 2000 company cars. • Building relationships with key stakeholders and communicating effectively with company car drivers and suppliers to aid customer retention.• Proactively chasing vehicle renewals, manage early termination of contracts and price to buy information for fleet managers and drivers to drive revenue.• Utilising temporary vehicle fleet, pricing vehicles returned early using CAP data to provide an alternative to a new vehicle. Arrange disposal of aged vehicles using pricing formula. • Motor Insurance Database reporting, business critical task to ensure that 100% of the customers live vehicle fleet is registered on the Motor Insurance Database. Collating Excel reports from various sources for upload to the nominated insurance company database.• Support company car drivers in producing manual quotations, vehicle availability details, vehicle specification and length of contract options best suited to the driver. • Customer vehicle policy integrity and communication, use customer policy knowledge to ensure clarity, relevance and communication of customer specific vehicle policies through liaison with fleet manager. Communication to the wider business and drivers to ensure understanding.