Experience

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  CW Carriers USA Inc.

  • Belgrade, Serbia

  • Business Analyst

    • Nov 2022 - Present
    • Belgrade, Serbia

    Proposing solutions to meet business operational requirements and specifications. Identifying and reconciling issues related to freight management and sales operations. Preparing reports, identifying errors in business models and communication of outputs with all key stakeholders. Carrying out in-depth analysis of company's tools, program and processes and putting forward recommendations to optimize business workflows and processes. Analyzing and articulating business needs by creating easy to understand process models and flowcharts.

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  International Committee of the Red Cross - ICRC

  • Serbia

  • IT Analyst

    • Apr 2017 - Jun 2022
    • Serbia

    Conducted computer diagnostics, investigating and resolving problems and providing technical assistance and support through our Change Request, Service Request and Incident Request management modules. Developed processes, procedures and training materials using Microsoft PowerPoint and Visio additionally conducted training sessions. Obtained and analyzed performance metric data, providing recommendations for resolving defects to the various Stakeholders and Senior Management. Analyzed and Created new configurations and modifications for packaged software, meeting business and system requirements. Supervised and Performed Audits as well as Managed the IT infrastructure including servers, security, networking, storage systems and desktops, ensuring accuracy of over 90% in the CMDB. Researched new trends and technologies, leading to testing and justification for deployment.

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  Planum AD Construction Company

  • Head of Human Resources

    • Aug 2013 - Mar 2017

    Lead and develop the company's HR team. Provide direction and guidance to management of employee relations, compensations, benefits, training, employee development and performance management. Developing and implementing HR processes and procedures. Assist executive management in the annual review, preparation and administration of the company's salary grades and program. Liaison and resolution of the complex employee relation matters and issues.

  • Human Resources Manager

    • Jun 2008 - Aug 2013

    Accountable for the major HR processes for the company's manpower of 1,200 employees both in Serbia and abroad. Liaising with C-level management on identifying critical skills and roles opportunities for the business development and/or succession plans. Advising C-level suite in appropriate resolution of employee relation issues. Directing and managing employee termination notices and related documentation, reasons behind contract termination, and exit interviews. Preparing reports and procedures to reduce absenteeism and turnover with top level management.Contracting with suppliers to provide employee services: temporary employees, searching firms or relocation services.

  • Human Resources Officer

    • Oct 1999 - Jun 2008

    Responsible for employees applications, interviews, registration, work status, contracts, social security. Managing travel warrants, booking tickets, managing employees holidays, medical checkup appointments, managing immigration matters and coordination of visa processes for employees for several countries in Africa and Eastern Europe. Arbitration of personnel issues. Client relations, resolution of complaints.

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  Tri Grozda AD Catering Company

  • Belgrade, Serbia

  • Human Resources Assistant

    • May 1998 - Sep 1999
    • Belgrade, Serbia

    Managing employment records and statuses, management of human resources data for 300 employees. HR related correspondence writing both in Serbian and English. Coordination of employees' work agreements with the legal team.

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  Ministry of Internal Affairs

  • Belgrade, Serbia

  • Operations Officer

    • Oct 1997 - May 1998
    • Belgrade, Serbia

    Multiple administrative tasks. Drafting and issuing letters of admission to citizenship.