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Kat Peterson
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- Data Entry
- Data Analysis
- Customer Service
- Writing
- Autism Spectrum Disorders
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Bio
Credentials
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Critical Thinking for More Effective Communication
LinkedInJun, 2024- Apr, 2026 -
Transitioning from Technical Professional to Manager
LinkedInJun, 2024- Apr, 2026 -
Management Foundations
LinkedInMay, 2024- Apr, 2026 -
Finding Your Leadership Purpose with Doug Conant
LinkedInNov, 2023- Apr, 2026 -
Managing Up as an Employee
LinkedInNov, 2023- Apr, 2026 -
Managing Virtual Teams
LinkedInNov, 2023- Apr, 2026 -
Overcome Overthinking
LinkedInNov, 2023- Apr, 2026 -
Preparing for Your Review
LinkedInNov, 2023- Apr, 2026 -
Pushing Past Your Prior Limits
LinkedInNov, 2023- Apr, 2026 -
Understanding and Supporting ADHD Colleagues in the Workplace
LinkedInOct, 2023- Apr, 2026 -
Computer and Text Neck Stretching Exercises
LinkedInSep, 2023- Apr, 2026 -
How to Be a Good Mentee and Mentor
LinkedInSep, 2023- Apr, 2026 -
How to Keep High Performers Engaged
LinkedInAug, 2023- Apr, 2026 -
Mentorship, Sponsorship, and Lifting Others as You Climb
LinkedInAug, 2023- Apr, 2026 -
Performance Management: Setting Goals and Managing Performance
LinkedInJul, 2023- Apr, 2026 -
Project Management Foundations
LinkedInFeb, 2021- Apr, 2026 -
Financial Basics Everyone Should Know
LinkedInJan, 2021- Apr, 2026 -
Learning Security Frameworks
LinkedInJan, 2021- Apr, 2026 -
FCRA certification
Consumer Data Industry AssociationJun, 2022- Apr, 2026 -
CPR
Red Cross Blood Services -
First Aid
Red Cross Blood Services
Experience
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Capital Bank
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Philadelphia, Pennsylvania, United States
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Senior Dispute Specialist
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Jun 2020 - Present
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Philadelphia, Pennsylvania, United States
-Analyzes and responds to consumer disputes-Performs reasonable identity theft investigations, utilizing multiple systems for verification-Upholds industry standards regarding protection of personal protected information-Maintains frequent communication with coworkers and vendors to ensure quick resolution of requests-Aids in projects and project management for Operations division-Escalated an item from disputes that revealed several accounts had been duplicated by Experian's system; worked with management to resolve this for thousands of customers-As of 2022, Performs several managerial maintenance tasks required on a daily basis-Trains all new or temporary employees-Provides a friendly remote environment where team members are encouraged to communicate and collaborate, ensuring members feel comfortable reaching out for guidance, and tackling problems together rather than alone-Certified in FCRA, aids in projects or topics related to FCRA compliance-As of 2023, manages a team of seven permanent remote workers-Updates, and catalogues training materials, ensuring manuals are easy to access in our system-Creates new training materials as needed, ensuring information and direction are easy to understand.-Modifies training materials based on team feedback to ensure direction is clear and understandable.-Tracks and appraises team productivity on a daily basis, reviews overall productivity monthly-Aids in escalated requests from team members or vendor team members, such as clarifying information or action items such as manual modifications to accounts or manual deletion of accounts.-Highlighted processes that could be more efficient. Once approved, re-wrote the SOP for a process which saved my team members time and saved the company money.-Performs a number of daily maintenance tasks
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Visions
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Philadelphia, Pennsylvania, United States
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Freelance Artist
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Sep 2018 - Present
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Philadelphia, Pennsylvania, United States
-Creates traditional artwork by commission, using a wide variety of mediums-Engages in friendly public relations and meets expected times for production.
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Bender-Stone
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Philadelphia, Pennsylvania, United States
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Consultant
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Oct 2019 - Oct 2019
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Philadelphia, Pennsylvania, United States
-Provided one-time survey data analysis and consulting for a strategic planner, to aid an expanding non-profit organization.-Gave insights behind various groups’ priorities and expectations regarding company expansion.-Discussed possible outcomes of prioritizing or ceasing various projects.-Provided suggestions for effectively communicating between groups, when laying out the strategic plan.
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COMHAR, Inc.
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Philadelphia, Pennsylvania, United States
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Special Education Paraprofessional
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Oct 2017 - Apr 2018
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Philadelphia, Pennsylvania, United States
-Created behavioral profiles and set personal goals for clients. Taught coping mechanisms for stress.-Helped teachers and staff understand “puzzling” or “atypical” behaviors, in relatable ways.-Attended group supervision and touched base with the client’s case worker on a regular basis, to give the best care possible.-Attended HIPAA trainings. Adhered to HIPAA privacy standards at all times.-Advocated for student’s needs and aided in the attaining of various external supports.
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Whole Foods Market
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Allentown, Pennsylvania Area
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Team Member
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Aug 2016 - Apr 2017
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Allentown, Pennsylvania Area
-Prepared, packaged, and labelled food and drinks.-Followed food safety standards through all processes.-Created a binder of charts to keep track of cleaning schedules for machinery. Trained new workers in machinery maintenance.
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Delta-T Group
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Berwyn, Pennsylvania, United States
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Therapeutic Staff Support
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Sep 2015 - Apr 2016
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Berwyn, Pennsylvania, United States
-Created behavioral assessment methods, used daily to document data and progress.-Made time to connect with client and staff understand the roots of client’s emotional distress; got client into an emotional support class.-Helped client improve socially and in school, by providing structured time for work, and teaching helpful coping mechanisms.
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Production Associate
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Berwyn, PA
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Goodwill
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Dec 2014 - Jul 2015
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Berwyn, PA
-Processed donated materials. Efficiently sorted, priced, and arranged, clothes and wares.-Enacted store front changes that increased store profits.-Became “Disability Advocate”. Trained new workers with various disabilities, and successfully aided in creating reasonable accommodations.
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Self-Employed
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Boulder, CO
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Home Care Provider
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Sep 2013 - Feb 2014
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Boulder, CO
-Provided daytime care for a 9month old.- Engaged in age-appropriate play, and followed their regular feeding and napping schedule.-Adjusted their environment as needed, to accommodate to their sensory sensitivities
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Penn State University
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Pugh Lab - University Park, PA
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Research Technician
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Jun 2010 - Jul 2013
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Pugh Lab - University Park, PA
-Performed daily experiment procedures at a Penn State Biochemistry and Molecular Biology lab.-Cultured yeast cells. Mixed and autoclaved media. Tracked growth of yeast, and reactions to temperature shock. Lysed and sonicated cells; performed PCR.-Created an illustrated manual of various lab procedures to aid in the training of new technicians. Trained new lab technicians.-Made stock chemicals for the lab. Created a standard for labelling that was easier to read on small tubes.-Acted as Administrative Assistant for final year: Managed large and small purchase orders, handled the lab owner’s mail and financial reimbursements, scheduled meetings, and planned guest visits.
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Frazer Animal Hospital Inc
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Frazer, PA
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Veterinary Technician Assistant
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May 2008 - Jun 2008
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Frazer, PA
-Administered daily food and medication to cats and dogs.-Assisted Veterinarian or Vet Technicians during medical appointments, surgeries, and emergencies.-Aided in the rehabilitation of a aggressive and traumatized animals.-Bathed and groomed dogs.
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Education
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2013 - 2014Naropa University
Partial Master's, Contemplative Counseling Psychotherapy -
2008 - 2013
Penn State University
Bachelor's degree, Integrative Arts -
2008 - 2012
Penn State University
Bachelor of Arts (BA), Integrative Arts
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