Experience

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  Lamac Plus

  • Kuwait

  • Senior Operations Manager

    • Aug 2021 - Present
    • Kuwait

    •. Work closely across the companies’ departments; sales, supply chain, HR, finance, logistics, procurement and marketing.•. Responsible of yearly annual budget across all departments and monitor all spends monthly.•. Responsible for Monthly P&L result.•. Work and develop relationships with external suppliers to ensure the very best outcome within the industry.•. Ensure that the operational F&B team can deliver the highest quality product and the highest financial return.•. Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements.•. Encouraging a training culture within the F&B team to ensure succession planning and execution.•. Manage all internal stakeholders: both, other departments within the park who deliver services to theF&B team.•. Maintaining and helping enforce the agreed brand standards for each unit by conducting monthly audits•. Maintain the F&B Management invoices and journals such as catering equipment repair -maintenance department, aligned with the annual budget sit with the board.•. Allocating and verifying spending and assisting in report analysis on stock and sales.• Manage the incentive scheme across all departments based on KPIs.•. Assist in the planning and implementation of new ideas and cater new menu’s based on customerdemand.

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  Mezzan Holding Co

  • Kuwait

  • Operations Manager

    • Mar 2017 - Jul 2021
    • Kuwait

    •. Recruit, train, lead and motivate the team.•. Ensure health and safety regulations are strictly followed.•. Establish financial budget targets & forecasts.•. Handling all tender business in terms value & volume.•. Negotiate contracts with clients, assess their requirements and ensure their satisfaction.•. Ensure compliance with Fire Service Directorate, Chamber of Commerce & Industry, Medical,municipal license & employment regulations.•. Maximize sales and meet profit and financial expectations.•. Oversee facility management, e.g. checking event bookings and allocation of resources/staff.•. Keep abreast of trends and developments in the industry, such as menus or trends in consumertaste.•. Ensure the efficient and effective delivery of catering operations and designated services to theclient.•. Actively seek and identify opportunities and innovation for business growth & development withfocus on latest food trends and best practices.•. Responsible for QHSE & HACCP compliance within the catering services indoor & outdoor.•. Manage the F&B provision for multiple events.•. Plan menus in consultation with chefs.

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  Divas Global

  • Kuwait

  • Operations Manager

    • Aug 2014 - Mar 2017
    • Kuwait

    •. Manage catering & events.•. Manage and direct overall operations.•. Manage different sectors, regions & multiple branches of the restaurants.•. Hire & train employees.•. Prepare reports & set budgets.•. Set objectives and manage staff.•. Participate in developing policies & procedures.•. Develop budgets.•. Maintain and overseas customer relationship.•. Ensure Stock and replenishment across locations.

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  Second Cup Lebanon

  • Lebanon

  • Multi Unit Manager

    • Feb 2011 - Jun 2014
    • Lebanon

    •. Manage and support direct stuff through set of KPI’s.•. Manage and direct overall operations.•. Clearly communicate with owner and staff.•. Solicit customer feedback.•. Ensure high customer and client satisfaction.•. Opened new branches

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  Chili's

  • Lebanon

  • Captain Training Team

    • Sep 2004 - Dec 2011
    • Lebanon

    •. Train new staff & bartenders• Client service and care