Experience

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  Kelly & Associates Insurance Group

  • United States
  • Insurance
  • 400 - 500 Employee

  • Assistant Manager - Enrollment Processing

    • Aug 2016 - Present

    • Manage 8 employees across Installation, Carrier Online, and Pending teams• Report daily inventory and establish workflow based on business needs• Process and delegate urgent and escalated enrollment requests• Provide monthly feedback meetings for staff to review performance based on departmental goals, such as production and quality• Assist with SOP development and collaborate with internal departments to improve communication and efficiency• Forecast inventory goals for upcoming week based on available staff, scheduled meetings, and reallocated resources• Represent the Enrollment Processing team in internal and external meetings

  • Eligibility Management Specialist

    • Aug 2015 - Aug 2016

    • Team Leader for Carrier Online and Pending teams• Conducted one-on-one training for new hires• Managed an internal mailbox designated for discrepancy inquiries• Completed monthly open enrollment compare reports • Trended enrollment processing errors and sought solutions with individuals, teams, and senior leadership

  • Enrollment Administrator

    • Jun 2014 - Aug 2015

    • Responsible for the timely and accurate completion of enrollment requests• Communicated with internal and external contacts to resolve enrollment issues• Reconciled discrepancies from a daily error report received by a high-profile carrier• Processed enrollment in various carrier databases via online access

• 

  Brown Advisory

  • Baltimore, Maryland

  • Facilities Assistant

    • Dec 2013 - Apr 2014
    • Baltimore, Maryland

    • Coordinated meetings for Brown Advisory employees that requested food and/or beverage service• Utilized MS Outlook Calendar feature to manage daily schedule and book conference rooms for meeting set-up and clean-up times• Strived to present beverages and food catering in a manner that impressed clients, visitors, and Brown Advisory employees

• 

  Perry & Waters, LLP

  • Henderson, North Carolina

  • Legal Administrative Assistant

    • Jun 2013 - Oct 2013
    • Henderson, North Carolina

    • Supported 4 Attorneys and a Paralegal• Maintained and organized court calendars and client files• Prepared correspondence and drafted legal documents using MS Word• Created presentations for Superior Court cases using MS PowerPoint per request• Received incoming calls and relayed messages to attorneys• Processed mail, collected payments, operated copy and fax machines, and performed other duties as required