Experience

• 

  City of Mandurah

  • Mandurah, Australia

  • Payroll / HR

    • Dec 2019 - Present
    • Mandurah, Australia

    Payroll and HR

• 

  Self-employed

  • Perth, Australia

  • Business Owner

    • Jun 2019 - Present
    • Perth, Australia

• 

  Business Owner

  • Perth, Australia

  • Operations Manager

    • Nov 2016 - Present
    • Perth, Australia

    Managing and developing business. Project management .

• 

  Westernpower

  • Perth

  • Payroll Team Lead

    • Sep 2019 - Dec 2019
    • Perth

    Payroll Team Lead with a team of 6 great team members reporting to me . All aspects of Payroll management.

• 

  Murdoch University

  • Perth, Australia

  • Payroll Supervisor - Contract Role

    • Nov 2018 - Jun 2019
    • Perth, Australia

    Determining gap analysis and reviewed all process flows for the Payroll processes, the interpretation of EA within the payroll system along with all documentation and training requirements. Recommending and delivering solutions in relation to all the issues. Working with key stakeholders to determine gaps and assist with implementing changes. Offering good solutions with positive and workable outcomes.Managing Payroll including data entry, managed all files, created new hires, terminations and administration, managing the team and delivering excellent customer service and being the escalation point for issues and queries.Building relationships within the business to assist in ensuring and accurate and effective delivery of Payroll.Continue with ongoing process improvements.Actioned the process of reviewing, preparing and delivering process and procedures working with key stakeholders within the business. Escalation point for complex queries and delivering good solutions. Managing the ticketing system whilst reviewing the operations it to deliver solutions to the business. Worked in conjunction with HR and Rcruitment

• 

  West Australian Newspaper

  • Perth, Australia

  • Payroll Supervisor/HR Administrator

    • Dec 2017 - Oct 2018
    • Perth, Australia

    Determined gap analysis and reviewed all process flows for the Payroll processes, the interpretation of EBA’s within the payroll system along with all documentation and training requirements. Recommended and delivered solutions in relation to all the issues. Worked with key stakeholders to implement changes required ensuring they were engaged and assisted with managing the changes within the business.Managed Payroll team and activities including data entry, managed all files, created new hires, terminations and administration, End to End Payroll for 2 weekly, 2 fortnightly and 1 monthly payroll. Determined the SLA’s and liaised with clients to ensure excellent customer service whilst being the escalation point for issues and queries.Understood and interpreted all EBA’s and Awards (18 in total).Worked on Time and Attendance Implementation project with Kronos.

• 

  Zija International

  • Perth, Australia

  • Operations Manager - Contract

    • Apr 2017 - Dec 2017
    • Perth, Australia

    Sales and Customer Service in the Health and Wellness industry. Maintained customer service and expectations, public speaking, face to face customer liaison and Team Management and Training.

• 

  Broadspectrum

  • Canningvale .Perth

  • Employee Liaison – HR Administration

    • Apr 2017 - Oct 2017
    • Canningvale .Perth

    Liaised between employees and Payroll, worked with the employees to improve the service around payroll. Reviewed and addressed all Payroll queries and managed the outcomes. Produced procedures for leave, payroll enquires, roster and leave maintenance and produced Hours and Leave reports. Worked with management to improve the morale of the employees and instill a more positive understanding of the Payroll process.

• 

  Ascender (previouslyTalent2)

  • Western Service Centre Manager

    • Jun 2010 - Nov 2016

    All of my experience has enabled me to gain excellent exposure to payroll and recruitment processes, learning and training concepts, time and attendance systems and payroll systems.My role of Western Service Centre Manager involved managing a team of 22 payroll professionals and 24 Managed Services clients which encompassed managing 40 plus pay runs each fortnight and several monthly pays.Customer service with the clients and understanding their needs played a major part of the role. Project management also was ongoing. Recruitment and onboarding was also included.Ongoing process improvement and managing change within team and with clients was imperative.

• 

  Talent2

  • Western Service Centre Manager

    • 2010 - 2012

• 

  ADP

  • Payroll Manager

    • Dec 2007 - Nov 2009

• 

  Myer

  • Payroll

    • 1992 - 2000