Experience

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  Intarvo Technologies Ltd

  • Bangalore

  • DGM

    • Jan 2009 - Present
    • Bangalore

    InTarvo Technologies Limited formerly known as RT Outsourcing Company Ltd, is India's leading Service Provider of Integrated Lifecycle Management (ILM) support services for Technology Products for Original Equipment Manufacturers, Distributors, Large Corporation and Retail Chains. inTarvo offers end-to-end services like Technical Helpdesk, Installation & Commissioning, Repair & Refurbishment, and E-Waste recycling to businessesThe customer / Client which Intarvo assoiciated are HP, IBM, AOC, VSI, UTstar, Acer, Toshiba, Netgear, Genius, Geoamida, etc.Managing display projects end to end for the country. Handling the team size of 150 with eight direct reporting managers across south and 17 partner locations.•Strategic Consulting, including business plan & Services sales strategy, Closely working with Preasale and Sales team for any projects costing, mentoring and motivating the team to achiev their SLA target as well their revenue targets..Hiring a right resources for any new projects and designing the support models in order to meet the projects requirement.

• 

  inTarvo Technologies Limited

  • DGM

    • 2009 - Present

• 

  HCl Infosystems Limited

  • Regional manager

    • 2004 - 2008

    DGM at Intarvo Technologies Ltd, as a South operation head and projects owner for all display projects for country.Regional Customer Support Manager at HCL Infosystems Ltd, looks after IT product post sales warranty and Service delivery head for the region.Customer Support Manager at Redington India Ltd looks after product post sale warranty support for Tamil Nadu.

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  Redington India Ltd

  • Coimbatore and Chennai

  • Customer Support Manager

    • Oct 1999 - Apr 2004
    • Coimbatore and Chennai

    Responsible for post sale warranty to support customer from HP, IBM, Epson,Samsung products.. Generate revenue form out of warranty services of IT and IT peripherals products.Increasing the reachability for the customer by the way of creating new service centres across Tamil Nadu.Successful in implementing 5C process across all the service centre and ensure for the process adherance by the service team.•Strategic Consulting, including business plan & service strategy development.