Experience

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  St. Pancras Renaissance Hotel

  • London, England, United Kingdom

  • Food And Beverage Supervisor

    • May 2022 - Feb 2024
    • London, England, United Kingdom

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  North Audley Cantine (NAC)

  • London, England, United Kingdom

  • Restaurant Manager

    • Apr 2021 - May 2022
    • London, England, United Kingdom

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  Barca Opportunities LTD.

  • Sofia City, Bulgaria

  • Quality Assurance Specialist with English and Spanish

    • Jan 2021 - Apr 2021
    • Sofia City, Bulgaria

• 

  North Audley Cantine (NAC)

  • United Kingdom
  • Restaurants
  • 1 - 100 Employee

  • Floor Manager

    • Sep 2019 - Jul 2020

    Being in charge of the overall welfare of the business and how guest interactions affect revenue.Tracking payroll hours, labour cost and accurately record sales figures on a daily basis. Responsible for trail shifts performance, team briefing and training of the staff.Maintaining excellent standards of customer service and team performance.Dealing with complaints and constantly improving guest satisfaction.Organising events, dealing with reservations and floor plan management.New products training in line with the objectives, operating procedures and standards of the company.Keeping the staff empowered and motivated to reach weekly and monthly targets.

  • Weitress

    • Oct 2018 - Sep 2019

    Working in a busy environment as a team member, with a high standard of service and a strong focus on upselling. Responsible for trail shifts performance, team briefing and training of the new staff. Communication skills and problem-solving skills. Dealing with complaints.

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  Live Innovations London

  • London, United Kingdom

  • Management Trainee Program

    • May 2018 - Oct 2018
    • London, United Kingdom

    I had developed sales skills, organising events and coordinating events.Strong leadership skills and building a profitable team, including recruiting and retraining.Organising business trips with a small team around the UK.

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  Sportsdirect.com

  • London, United Kingdom

  • Customer Assistant

    • Feb 2017 - May 2018
    • London, United Kingdom

• 

  Best Western Premier Sofia Airport Hotel

  • Sofia, Bulgaria

  • Waitress

    • May 2016 - Sep 2016
    • Sofia, Bulgaria

    We developed a brand new-build hotel. I was transferred from Best Western Expo Hotel. I was assistant to the supervisor with the tasks and organization, I learned how to manage a team and I have developed restaurant operation on a higher level.

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  Sheraton Sofia Hotel Balkan

  • Sofia, Bulgaria

  • Internship Program

    • Sep 2014 - Jun 2016
    • Sofia, Bulgaria

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  Best Western Hotel Expo

  • Sofia, Bulgaria

  • Event Staff

    • Sep 2015 - May 2016
    • Sofia, Bulgaria

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  Metropolitan Hotel Sofia

  • Sofia, Bulgaria

  • Waitress

    • Jul 2014 - Apr 2016
    • Sofia, Bulgaria

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  Vocational School of Tourism

  • Sofia, Bulgaria

  • Kitchen Internship Program

    • Sep 2013 - Jun 2014
    • Sofia, Bulgaria

    Techniques in culinary, hygiene and storage of food, creating a set menu for events. Techniques for souses, soups, appetizers, salads, main meals and desserts. Decoration and serving techniques. Combining food with suitable drinks.