Experience

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  Lightning Step Technologies

  • RCM Product Manager

    • Sep 2022 - Present

    I currently serve as the product manager for financials at Lightning Step, where I am driving where it product goes next, and I manage the daily sprint activities for a scrum team. you can consider me a PO and PM in one. Not only do I identify the product roadmap, but I also ensure that the scrum team delivers the necessary features to meet our goal of saving clients time so that they can spend it on more important things.

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  Availity

  • Product Owner

    • Apr 2022 - Sep 2022

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  Altitude Volleyball Club

  • United States

  • Head Volleyball Coach

    • Oct 2018 - Dec 2021
    • United States

    Head coach of teams ranging from 14-16 years of age. Owned the responsibility of planning practices, all parent and player communication, and managing a team of around 11 young women at several tournaments. Responsibilities also included maintaining relationships with assistant coaches and running open gym and tryout activities.

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  Availity

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Application Support Specialist

    • May 2019 - Mar 2021

  • Client Service Representative

    • Jul 2016 - May 2019

    I provide customer support to the Availity RCM software which includes answering client questions through the software and via phone, along with conducting research on issues. I work with a taskforce to establish internal and external training needs as well as develop training guidelines and processes to better align training across all departments. I also processed provider enrollment forms and answered questions on enrollment. I was appointed to a special team that trained clients on a new user interface, conducted internal trainings, and assisted in updating the internal and external recorded trainings.

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  Michigan Elite Volleyball Academy

  • Warren, Michigan

  • Head Volleyball Coach

    • Jan 2014 - Jun 2014
    • Warren, Michigan

    Educate young women on the game of volleyball while also helping them grow as individuals on and off the court.

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  University of Detroit Mercy

  • Grounds Coffee Haus

  • Counter Staff

    • Aug 2013 - Apr 2014
    • Grounds Coffee Haus

    Provide excellent customer service, count inventory, make cash draws.