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Bio

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Keen leader with 20+ years of experience in cross-functional team leadership, process improvement, and sales, with expertise in Salesforce administration and customer service management. Proven track record of delivering results in program management and testing.

Experience

    • Program Management Office Manager

    • United States
    • Packaging and Containers Manufacturing
    • 500 - 600 Employee
    • Program Management Office Manager
      • Oct 2021 - Present

    • Program Manager and Testing Manager
      • Jun 2017 - Present

  • Kent H. Landsberg
    • Cranbury, New Jersey
    • Customer Service Manager
      • Apr 2012 - Jul 2014
      • Cranbury, New Jersey

  • Landsberg
    • Buena Park, CA
    • Websupport Manager
      • Jun 2009 - Mar 2012
      • Buena Park, CA

      As a part of the Marketing department, in this role I provided customer support for our company website-ordering customers along with interfacing with our programmers for changes and improvements. In addition to web support I was involved in many projects focused on cross functional aspects of the sales and marketing teams.

    • United States
    • Packaging and Containers Manufacturing
    • 700 & Above Employee
    • Trainer/Super User
      • Jan 2006 - 2009

      As part of a team of Trainers for our new software program, we would travel across the country to implement 'change'. As a trainer it was important to be aware of others' challenges emotionally and conceptually and tailor training accordingly. Converting a program required long hours of data management in addition to training.

    • Office Manager / Administrative Assistant
      • 1998 - 2006

      In this role I learned a tremendous amount about the life of a Landsberg sales representative and provided them admin support. As office manager I was responsible for aspects of office technology, facilities, safety coordinator for our ISO standards, party planning and co-worker events, sales representative recruiting, office remodeling and support for the division manager.

  • LAGC
    • Orange County, California Area
    • Accounts Payable Manager
      • 1988 - 1995
      • Orange County, California Area

      Cash management and accounts payable functions for a independent auto loan company.

Education

  • 2013 - 2017
    Penn State University
    Organizational Leadership

Suggested Services

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Industry Focus. “Salesforce Administration”

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