Experience

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  Valentin Imperial Riviera Maya

  • Toronto, Canada Area

  • Business Development Manager Canada/USA

    • Oct 2019 - Present
    • Toronto, Canada Area

    -Promote and expand the awareness of Valentin Hotels, especially Valentin Imperial Riviera Maya in the U.S and Canadian Market.-Manage and strive to increase revenue while maintaining relationships with top accounts while also developing goals to add new accounts.-Manage all travel agent/consortia accounts, tour operator or the resort’s partners covering various cities as well as virtual promotion.-Sales calls, joint webinars, and virtual presentations with Tour operator’s Bdms, marketing department, call centers, travel agencies.-Conduct and attend Industry events included but not limited to: EducationalSeminars,tradeshows,presentations,webinars.-Organize Travel Agent Familiarization trips to the Resorts.-Develop and grow the Resort’s Fan Club rewards program for the U.S and Canada.-Efficient communication and availability for swift and personalized follow up to the Travel Agent’s special requests, assist emergencies to facilitate communication with the resort’s operation’s team.-Develop and seek out Weddings and groups’ business.-Manage and coordinate site inspections for travel agents and Tour Operator’s staff.-Analyze and respond price matches requests received from the partners.-Perform and analyze competitors price comparisons for both markets (U.S &Canada)-Generate additional revenue for the Resort by promoting and growing Travel Agent stays.

• 

  GrupoGes

  • Cuba

  • Hotel Audit Supervisor

    • Jan 2016 - Oct 2016
    • Cuba

    Managed monthly budget (15% reduction in expenses)Managed a team of 4 people. Responsable of conducting the 100% of the hotel audits on time and according to schedule.Company’s main contact for clients in Cuba. Responsable for problem solving.

• 

  NIZUC Resort & Spa

  • Cancun, Mexico

  • Site Inspections Coordinator

    • Apr 2014 - Nov 2015
    • Cancun, Mexico

    Conducted site inspections for travel agent and event planners that resulted in 25% in addition of travel agents to the Resort profile.Attend and supervised sales events. Responded 100% of all questions from guests about property facilities/services. Sales and administrative support for the Sales team. Preparing documents like proposals, contracts and banquet orders.

• 

  Valentin Imperial Riviera Maya

  • Mexico
  • Travel Arrangements
  • 1 - 100 Employee

  • Guest Relations Manager

    • May 2012 - Jun 2013

    Resolution of guest complaints with a positive outcome in the 98% of the cases.Work with other hotel departments to resolve guest issues.Managed a team of 10 concierges agents and Chief Concierge. Help in resolving issues arising during shifts.Hired and mentored new staff in the department while also demonstrating the methods for servicing guests.Increased the number of positive Tripadvisor reviews by 50%.Customer care representative for Sales Executives and travel agencies in USA & Canada

  • Assistant to the Hotel Director

    • Apr 2012 - Aug 2012

• 

  Rosewood Mayakoba

  • Playa del Carmen, Mexico

  • General Manager and F&B Manager Assistant

    • Oct 2010 - May 2011
    • Playa del Carmen, Mexico

    Monitored databases to keep track of the department inventory.Performed administrative activities for both departments.Coordinate with F&B managers, activities coordinator and Spa Manager about services and activities available for in-house guests in the Daily news.