Experience

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  Sprint

  • Staff Operations Manager / Communications Manager

    • 2003 - 2018

    > Acted as a liaison for department to provide awareness and assist with change management activities, interact with internal and external point of contacts to act as point of contact to get issues resolved.> Coordinated and hosted staff operational meetings, content, coordination of guest speakers, logistics and follow-up. > Conducted performance management training within Call Centers to drive behaviors that delivered higher customer satisfaction and increased ‘likely to recommend Sprint’ results.> Developed and delivered departmental specific training and communications for education and clarification on policies, processes or product launches with internal Learning Management System and intranet.> Created module-based courses using Thesis to publish to SCORM format for automated Knowledge Management System.

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  PDI Software

  • Project Manager/Consultant/Instructor/Analyst

    • 1995 - 2003

    > Managed software implementations and training to customers.> Reviewed project budgets and weekly billing reports.> Prepared, facilitated and managed project surveys, plans, milestone reviews and certifications.> Conducted training sessions with large scale audiences on software features and enhancements. > Developed and designed CBT/WBT courses to correspond with software enhancements.> Conducted training classes on and off site for customers.> Developed test plans for software testing.> Performed software testing on enhancements and BETA testing at customer sites.> Software programmer using COBOL and Visual Basic.

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  University of Mary Hardin-Baylor

  • Instructor

    • 1998 - 1999

    > Instructor for introductory business information systems (BCIS) course.

• 

  McLane Company, Inc.

  • Programmer Analyst

    • 1994 - 1995

    > Programmer / Analyst – Internship via Baylor University.> Developed JCL batch programs for mainframe reporting.