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Karl Johnson profile image

Karl Johnson

IT Lead at River Bank
Intro Book
IT professional with experience in IT support, service desk, and leadership roles.
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Location
La Crosse-Onalaska Area, US
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Bio

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Karl Johnson is a seasoned IT professional with experience in IT support, service desk, and leadership roles. He holds a Bachelor's degree in Computer Systems Networking and Telecommunications and an Associate of Arts and Sciences in Information Technology. Karl is certified in ITIL Foundation certificate in IT Service Management.

Credentials

  • ITIL Foundation certificate in IT Service Management
    AXELOS Global Best Practice
    Mar, 2017
    - Apr, 2026

Experience

  • River Bank
    • IT Lead
      • May 2024 - Present

  • Coulee Bank
    • La Crosse, Wisconsin Area
    • IT Support Specialist
      • Oct 2017 - Apr 2024
      • La Crosse, Wisconsin Area

      Hands on support for end users and vendors.Troubleshooting issues.Maintain proper documentation for software and procedures.Assist and Train users about new software or policies.

  • Ashley Furniture Industries
    • Arcadia, WI
    • IT Service Desk Analyst
      • Feb 2015 - Oct 2017
      • Arcadia, WI

      Answer first contact phone calls and create support tickets or escalate high/critical issues to the proper IT teamProvide phone/remote support for technical issuesWork with support team to ensure prompt resolution for production and retail system issuesEveryday work includes using:RDP ConnectionsVNCWindows serverActive DirectoryMicrosoft Office, including OutlookPervasive SQL

  • Papa Murphy's International
    • Winona, MN
    • Store Manager
      • May 2009 - Mar 2015
      • Winona, MN

      Manage staff, preparing work schedules, inventory, and assigning specific duties.Establish and implement policies, goals, objectives, and procedures.Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

  • Logistics Health Incorporated
    • La Crosse, Wisconsin Area
    • Computer Technician
      • Sep 2014 - Dec 2014
      • La Crosse, Wisconsin Area

      Prepare laptops for mobile eventsVerify returned laptops and equipment and repair as needed

  • Orange Computer Solutions
    • Computer Technician Intern
      • Jul 2014 - Sep 2014

      Learn new ways to diagnose computer problemsVirus and software cleanupRefurbish used hardware

  • McDonald's Corporation
    • 1st Assistant Manager
      • Aug 2004 - Apr 2009

      Managed daily store flowManaged inventory and budgetMaintained store point-of-sale system

  • Watlow
    • Winona, MN
    • Assembly Worker
      • Jan 2007 - Jan 2008
      • Winona, MN

      Assembled circuit boards with some soldering, tested assembled units, programmed, and shipped electronic control units.

Education

  • 2013 - 2014
    Globe University-La Crosse
    Bachelor's degree, Computer Systems Networking and Telecommunications
  • 2011 - 2012
    Globe University-La Crosse
    Associate of Arts and Sciences (AAS), Information Technology
  • 1992 - 1998
    La Crescent High School
    Diploma, High School/Secondary Diplomas and Certificates

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Network Security”

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