Experience

• 

  Universal Music Australia

  • Woolloomooloo, New South Wales, Australia

  • Artist Reporting Coordinator

    • Mar 2017 - Nov 2017
    • Woolloomooloo, New South Wales, Australia

• 

  APRA AMCOS

  • Australia
  • Musicians
  • 300 - 400 Employee

  • Publisher Representative

    • Oct 2014 - Apr 2016

    Promoted to Publisher Representative within a year of joining the APRA AMCOS team, I demonstrated high-level client care. I was able to recruit new clients and keep existing clients from accepting advances from other competitors, due to the high calibre of assistance and expertise I demonstrated. I also took initiative to cross-train myself in multiple departmental duties in order to better assist my clients’ queries, and to further train fellow team members to improve workplace efficiency.* Publisher relations and administrative assistance (phone, email, face to face) with major publishing labels (Universal Music, Music Sales Group, Sony Music, EMI)* Training new staff on individual requirements of publisher clients, internal protocols and general copyright regulations* Organising and executing meetings and staff training – both internal and external* Processing and authorising publishing agreements, assisting registration disputes, clearing royalties for large sum payments to our clients* Systems testing and development as the newly appointed OPUS system specialist* This involved acting as first point of contact for all publishers, APRA staff, and external software developers regarding OPUS queries* I also contributed significantly to writing the manual for this new system* Contributing expertise to the creation of our updated Central Management System (CMS) manual used predominantly by our clients* Editor and news coordinator for APRAP – our fortnightly publisher newsletter* Updating daily workplace stat reports and publisher catalogue reports through MS Excel, and composing international letters and royalty adjustment requests through MS Word* Organiser of various successful workplace social events/activities

  • Foreign Works Registration Officer

    • Aug 2013 - Oct 2014

    Beginning my employment with APRA AMCOS team, I joined the FWR team as a Registrations Officer. Proving myself adept at this role quickly, I soon took on additional responsibilities and began building relationships with external clients.* Processing Division of Funds (DoFs) for high earning works* Researching copyright, running and organising reports and stats, team working* Processing general works, production music, jingles and film/tv cues

• 

  Woolworths Supermarkets

  • Lakewood and Surry Hills

  • Deli Manager

    • Sep 2008 - Dec 2012
    • Lakewood and Surry Hills

    In the four years I spent with Woolworths, I accelerated from Loading Dock duties to Deli Manager at the Lakewood, and then Surry Hills stores.Nov 2010 - Deli Department – Manager* Staff training, fresh food monitoring, hygiene, food handling, equipment maintenance* Cash handling, customer service, handling difficult customers and complaintsAug 2009 - Night fill and produce/perishables* Re-stock (First in, First out), OH&S, team work, customer serviceSep 2008 - Back/loading dock* Accepting deliveries, data entry, delivery administration