Experience

• 

  DC Department of Human Services

  • Washington, District of Columbia, United States

  • Vocational Development Specialist

    • Jul 2022 - Present
    • Washington, District of Columbia, United States

• 

  St. Vincent de Paul of Baltimore

  • United States
  • Non-profit Organizations
  • 100 - 200 Employee

  • Case Manager

    • Aug 2019 - Jul 2022

    Effectively provided case management-focused advocacy, support, services and resources to at-risk and marginalized homeless populations with a focus on developing tailored strategies to improve client outcomes by minimizing barriers to self-sufficiency. Independently managed an active caseload of 15 to 20 families across the Baltimore Region; identified opportunities and case management strategies to empower clients with personalized solutions that addressed socioeconomic determinants of health.Proactively supported program leadership in analyzing and understanding trends within the community to provide solutions based on data; assessed and disseminated evidenced-based practices to implement interventions to address housing barriers. Developed Housing Service Plans, outlining comprehensive goals addressing transition and long-term housing stability to create equitable outcomes in the areas of housing stability, employment, education and health; updated plans on a quarterly basis. Identified and resolved program deficiencies that negatively impacted client outcomes; implemented a standardized tracking protocol to audit client data that uncovered gaps in processes, such as incorrect contact information and service quality issues.

  • Volunter Coordinator

    • Oct 2017 - Aug 2019

    Orchestrated and directed a highly effective volunteer program to drive the programmatic goals of the organization with a focus on strengthening organizational synergy and alignment between key stakeholders across the homeless services division. Partnered with a variety of local businesses, community organizations and individuals to secure donations of time, supplies and funds to supplement the program budget and decrease cost expenditures; recruited 50+ volunteers across 2 shelters monthly. Developed effective communications and marketing strategies to boost program visibility, awareness and engagement while leveraging examples/past successes from similar programs to improve operational capacity and volunteer recruitment efforts.Collaboratively strategized with the Program Director, Youth Coordinator and Volunteers to discuss program priorities with a focus on identifying and implementing strategic recruitment plans to improve volunteer engagement and participation efforts. Spearheaded initiatives that consistently exceeded monthly volunteer enrollment goals, contributing to the program's upward trajectory and community impact; seamlessly coordinated volunteer schedules, ensuring round-the-clock coverage/support. Played an instrumental role in managing the monthly budget by aligning volunteer activities and assignments with financial targets, which contributed to the organization's fiscal health and sustainability; prepared and presented performance reports.

• 

  University of Maryland

  • College Park, Maryland, United States

  • Program Management Specialist

    • Jun 2017 - Oct 2017
    • College Park, Maryland, United States

    Effectively provided administrative and human resource-focused support to program leadership with a focus on strengthening data integrity while analyzing and processing high volumes of confidential and sensitive information, ex, new hire paperwork.Influenced the efficiency of the new hire onboarding process by introducing the use of position-specific onboarding checklists to improve the new hire transition while managing HR tasks, such as email and laptop setup, equipment orders and key passes. Partnered with HR and program leadership to identify opportunities to optimize program outcomes via monthly meetings and check-ins; prepared and presented reports on attendance trends and disciplinary actions to support effective decision-making. Developed and implemented a standardized training manual to cover HR administrative processes, which proved instrumental in improving collaboration and communication across the program and was adopted as part of the new hire training process. Proactively maintained and updated a variety of program-impacting reports, spreadsheets, reports and files, such as org charts, employee files/licenses, meeting minutes, vendor contracts, vendor invoices, training resources, manuals and HR checklists.