Experience

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  Swagelok Northern Africa

  • Cairo Governorate, Cairo, Egypt

  • Operations Manager/ Quality Assurance

    • Jan 2024 - Present
    • Cairo Governorate, Cairo, Egypt

    • In Charge for the warehouse transition project from Switzerland to Netherlands.• In Charge for Onsight training for bonded warehouse associates in Netherlands. • In Charge for data cleansing for SAP Transition Project.• In Charge for free zone implementation project. • In charge for all logisti...

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  Swagelok - North Africa (Arbor EFST )

  • Egypt
  • Industrial Automation
  • 1 - 100 Employee

  • Account Manager / Quality Assurance

    • Nov 2015 - Nov 2019

    • In charge for Algeria and Libyia region key account customers (Sonatrach ourhoud, GB, Wazen & FCP)• In charge for finalizing long Term agreements in North Africa ( Orascom, BP,• Phpco, Badr & Khalda) Page 2 of 3• Provide accurate information regarding availability of in –stock items• Be able to handle complaints, even when handling unpleasant customers• Handel in the best interest of both customer and company• Be able to use information systems to analyze the customer’s situation• Direct requests and unresolved issues to person in charge• Be able to suggest improvements• Keep records of customer interactions and transactions• Record details of inquires, comments and complaints• Record details of actions taken• Follow company policies and procedures• Present a professional image at all times to customers and vendors• Reporting of quality-indicating Figures in consultation with top Management• Ensure and enhance compliance to all quality manuals and procedures.• Coordinated with internal teams to facilitate prompt delivery of client projects.

  • Customer Service Representative/ Internal Audit

    • Sep 2013 - Nov 2015

    • Handling the customers from price offers to invoicing recording• Assessing all complaints from customers and prepare management letter points• Preparing presentations for management discussions• Handling all Accounts receivable collections• Review Organization chart• Assess the efficiency and productivity of internal staff and make recommendation for improvement• Assess and analyze business records and KPI's.• Updated account information to maintain customer records.• Participated in team meetings and training sessions to stay informed about product updates and changes.

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  GUPCO

  • Trainee

    • Jul 2012 - Aug 2012

    • Learned new materials, processes, and programs quickly.• Attended training courses to build understanding of processes, techniques, and industry.• Adhered to corporate data confidentiality rules, mitigating breaches.• Handled day-to-day customer or client questions via telephone or email.