Experience

• 

  ABYAT

  • Kuwait
  • Retail
  • 700 & Above Employee

  • Enterprise Solutions Manager

    • Jun 2020 - Present

    • Lead major technology projects implementation• Enhance business processes to streamline operations• Ensure proper utilization of implemented software• Lead and drive projects to successful implementations• Train end users to use new solutions• Design technology solution architecture and implementation strategy.• Post Go-Live Support for implemented solutions• Continuous improvement on the implemented solutions

  • Continuous Improvement Manager

    • Jun 2019 - May 2020

    Analyse the existing process to identify opportunities for improvements while developing short-and-long term solutions. Lead a team for improvement projects while monitoring progress, implementation. and testing phases. Train and mentor users and team members, document business processes, training manuals and SOPS. Compile and present reports for monitoring and controlling operations.Selected Projects:• Workforce Management Implementation

  • Quality Assurance Manager

    • Jun 2016 - May 2019

    Developed quality documentation, facilitated continuous improvements, and worked with suppliers and customers to resolve quality/system issues for a Middle Eastern retailer of finishing and furnishing materials. Led a team of QC Technicians accountable for inspecting finished products to ensure product requirements were consistently achieved. Actioned and closed all customer complaints related to production. Some highlights of my completed projects include: • Effectively spearheaded the rollout of SAP PP to all categories category within the company.• Coordinated continuous quality training and assessment for the Production department, ensuring comprehension and adherence to business process and product specifications.• Oversaw the successful implementation of quality testing with cross-functional teams on processes before GO LIVE.• Documented all business processes for SOP Manual for production and coordinated amendment approvals with senior management.

  • Business Process Improvement Specialist - Process Excellence

    • Aug 2012 - May 2016

    Served as a Change Agent to develop and deploy continuous improvement (CI) strategies. Utilized Lean Six Sigma processes and technology automation to provide visibility of CI value and impact across the business units. Collaborated with key business stakeholders and leaders to identify opportunities to deploy CI. Some highlights of my completed projects include: • Led problem solving efforts to improve quality and eliminate waste in all areas of the manufacturing process while incorporating root cause analysis to verify permanent corrective actions.• Successfully completed the 1st project to expand retail operations to Dhahran, KSA (2011 to 2012) and the 2nd project that expanded operations to Riyadh, KSA (2014 to 2015).• Implemented HR system enhancements to improve department productivity (2014 to 2015).

  • Quality Analyst Officer

    • Aug 2011 - Jul 2012

    Established standards for measuring performance against process requirements including developing metrics that provided data for process management indicators for future improvement opportunities. Provided thought leadership in the area of process and continuous improvement and operational excellence. Some highlights of my completed projects include• Conducted hazard analyses to design quality assurance plans; identified critical control points and preventative measures; established critical limits, monitored processes, corrective actions, and verification procedures; monitored inventories. • Improved product quality by completing product, company, system, compliance, and surveillance audits; investigated customer complaints; collaborated with management to develop new product and engineering designs, manufacturing, and training methods

  • Head Cash Officer - Finance

    • Aug 2008 - Jul 2011

    - Review Customer Statement with customers- Assisting the customers and fulfill their requirements.- Managing the Front- End cashiers and making their schedules.- Arranging the delivery date for the orders.- Capture the customers profile and updating the system by their details.- Treating with different nationalities.- Responsible for Exchange – refund procedure and insure that policy is followed as per the company policy and procedure.

• 

  The Sultan Center

  • Kuwait

  • Cash Office Personnel

    • Feb 2007 - Jun 2008
    • Kuwait

    - Managed the cash office- Preparing the Daily Cash Reconciliation, Weekly Cash Reconciliation and Periodic Cash Reconciliation.- Deposits the daily cash sales in the Bank.- Conducts spot checks on the cashiers to ensure accuracy of the transactions per cashiers.- Coordinates with the Finance department in the corporate office.- Receives, records and disburses sums of money including petty cash.- Prepares vouchers and invoices for account payable.- Prepares and maintains the Daily sales Analysis, Weekly sales Analysis and Periodic sales Analysis reports.- Prepare and maintains the inventory records.- Coordinates with the bank for cheque and credit transactions.- Generates reports upon request from the management.- Prepares the Daily Cash Reconciliation and do the banking deposit.- Coordinates with the bank for the required change delivery for a week.- Prepare the weekly tele-card inventory and prepare the reports for the same.- Doing various administrative , clerical and data entry work- Operates Office equipment such as photocopier, fax machines.