Experience

• 

  IHG Hotels & Resorts

  • United Kingdom
  • Hospitality
  • 700 & Above Employee

  • Cluster Director of Human Resources

    • Jan 2024 - Present

  • Human Resources Manager

    • Oct 2017 - Present

    As Human Recourses Senior Manager, I was held accountable for effectively developing HR policies to balance employees' needs with goals. I am successfully steering the creation and implementation of crucial policies and programs. I design, implement and review operational policies and procedures. I also Develop plans for various HR matters such as benefits, recruitment, training, career development, compensation, employee relations, industrial relations, employment law, compliance, disciplinary and grievance issues, redundancies.My job responsibilities include: Assist HR with recruiting when necessary  Develop recruiting practices and succession planning strategies and suggest improvement plans. Support and suggest improvements to the recruitment process  Worked with the leadership team to determine values and mission and plan for short and long-term goals Handle the recruitment, onboarding & training. Provide relevant data for payroll preparation.  Develop compensation and benefits, including overall payroll processing at the end of the month, including calculating retail staff incentives and leave settlements.I provide inspired leadership for the organization and develop important policy, planning, and strategy decisions. Throughout, I managed the entirety of the HR spectrum, including but not limited to HR management, Talent Acquisition, Performance Management, Employee Relations, and Engagements, etc.

  • Complex Training and Development Manager

    • Jun 2014 - Oct 2017

    At IHG complex City stars Cairo, I assess organization strategies by classifying and investigating human resources issues and contributing information, analysis, and recommendations to organization strategic thinking and direction. I also design and expand training and development programs based on the organization's needs and the individual.I also supported line managers and trainers to solve specific training problems, either on a one-to-one basis or in groups.

  • Convention/Catering Sales Manager

    • Jun 2011 - Jun 2014

    To actively solicit and book all types of wedding or corporate business from various sources of leads. Develop creative and attractive menu presentations for potential clients. Respond to all telephone and walk in inquiries regarding catering space. Ability to prepare a monthly booking report. To be fully versed in all banquet space, facilities and capabilities of competitive market. Able to maintain an active trace/follow-up system on all enquiries and referrals with a weekly report on the effort. Conduct tours of the property with wedding planners and potential clients. To negotiate with clients and achieve maximum revenue/profit potential while satisfying client needs. To finalize all bookings maximizing all revenue potential by upselling in all revenue producing areas. To keep Director of Catering promptly and fully informed of all progress, problems or unusual matters should corrective action be required as appropriate.

• 

  Monopoly Travel

  • Egypt

  • Managing Director

    • 2008 - 2011
    • Egypt

    As General Manager & Co-owner, I recognized & developed new business opportunities to augmenting sales volume and maximizing profit. Identified streams for revenue growth opportunities.Further, I prepared annual capital, cash flow, and Sales & Marketing plans to forecast budgets accurately and achieve required operating results; analyzed financials to drive revenues and future profitability.

• 

  InterContinental Hotels Group

  • Egypt

  • Duty Manager / Night Manager

    • 2006 - 2008
    • Egypt

• 

  Peregrine Adventures

  • Egypt

  • Senior Tour Leaders Trainer

    • 2003 - 2006
    • Egypt

• 

  Semiramis InterContinental

  • Egypt

  • Front Office Shift Leader

    • 1999 - 2003
    • Egypt

• 

  Misr Iran Import & Export

  • Sales Executive

    • 1998 - 1999