Experience

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  Proxym Group

  • Sousse Governorate, Tunisia

  • Project Management Officer (PMO)

    • Nov 2017 - Present
    • Sousse Governorate, Tunisia

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  Servicom SA

  • Tunisia

  • Managing Director

    • Nov 2013 - Oct 2017
    • Tunisia

    As Projects Director (year 1):*Managing a team of 8 project managers covering 4 business units (Networking, IT Systems, Physical Security and Power Solutions). Successfully achieved 5 MD worth projects for public and private sector. As Managing Director:*Planning, organizing, leading and controlling the daily operations*Managing the commercial, operational and business support divisions of the company: Sales, Presales, Technical, HR and Finance.*Partnering with the CEO in developing the company strategic plans and development of new products/services

• 

  AISA (Tunisair Group, SITA)

  • Tunisia

  • Senior Project Manager

    • Nov 2010 - Oct 2013
    • Tunisia

    1) As Project Manager: Managing the implementation of an Enterprise Resource Planning (ERP) solution for TUNISAIR (Oracle e-Business Suite R12).2) As Program Manager : Managing the development and release to production of an IT software Suite including 6 enterprise software solutions for Airline Companies.

• 

  Hewlett-Packard

  • Project Manager Expert

    • Sep 2008 - Oct 2010

    1) As project Manager:• Managed project for HP French Global Solution Center operations and delivery excellence.• Managed projects for business transformations and transitions (Business lead for in-sourcing partner activities and offshore operations into HP Tunis Site)• Managed projects for Call Center Infrastructure (Customer Access to HP Support), with a focus on quality improvement and cost savings.• Managed Project for implementing global standards for agents working environment within all HP’s Global Solution Centers• Contributed in cross-functional initiatives. 2) As Change Manager:• Tracked all incoming operational changes and ensured timely implementation.• Managed the correct assignment of appropriate resources to each change according to the qualifications and level of expertise.• Monitored changes and their impact on costs within Partner and ensure compliancy with internal processes and procedures.3) As Financial Controller for IT Infra costs:• Business Focal for the operational and financial sides of the Tunis IT Infrastructure• Controlled, challenged and lead efforts to optimizing cost.• Ensured e a good trail of the forecast and expenditures, and helped drive changes that will have a return on investment.

• 

  Coats

  • IT Manager

    • Mar 2003 - Aug 2008

    • Networking: Ensuring LAN and WAN Connectivity• Systems Administration: Managing Domain Controller, Print Server, ISA Server, SUS, Symantec NAV server and Backup Systems.• Domino Administration: Maintaining the Mailing System (LotusNotes)• SAP MasterData: Managing and Maintaining company’s data and supporting Power Users in different modules => Material management, Sales and Distribution, Production and Planning & FI-CO.