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Bio

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Karen Zielke, MBA, is a seasoned administrative professional with extensive experience in project coordination, document management, and team support. She holds a Master of Business Administration degree from the University of Phoenix and proficiency in Microsoft Office, Visio, and SharePoint. Karen has worked in various roles, including Business Coordinator, Project Associate, and Administrative Assistant, providing administrative support, coordinating activities, and making independent decisions in line with business objectives.

Credentials

  • HIGH5 Strengths Test: Problem Solver, Strategist, Optimist, Coach, Empathizer
    HIGH5TEST
    Mar, 2024
    - May, 2026
  • Learning HubSpot CRM
    LinkedIn
    Dec, 2022
    - May, 2026
  • SharePoint 2019 Essential Training: The Basics
    LinkedIn
    Sep, 2021
    - May, 2026
  • SharePoint Quick Tips
    LinkedIn
    Sep, 2021
    - May, 2026

Experience

  • TinBox Energy Software
    • Calgary, Alberta, Canada
    • Business Coordinator
      • 2022 - 2023
      • Calgary, Alberta, Canada

       Prepared accurate contracts based on estimated costs, delivery schedules, & unique client needs. Worked with clients’ technical needs and provided accurate quotes.  Procured required hardware for client project or application needs.  Crafted presentation material & graphics for staff using Microsoft PowerPoint, Visio & Excel.  Created electronic libraries for teams using Excel & SharePoint.  Conducted research, created project reports & developed presentations.  Streamlined workflow and document handling processes through the implementation of efficiency enhancements.

    • Project Associate
      • 2021 - 2022
      • Calgary, Alberta, Canada

       Developed & deployed a new & enhanced website for the Project Services Team on the TC Energy Intranet.  Collaborated with Project Services teams to prepare enhancements to their areas on the Project Services 1TC site.  Coordinated much of the development of the new site while company employees worked from home offices.  Leveraged technology assets to coordinate development of site over video & Microsoft Teams.  Enhanced and developed new & current documentation for a consistent appearance across the team when used on the 1TC site or in presentations to groups throughout the company. Created an extensive new onboarding package for Project Services & other Business Units across the company. Prepared presentation material & graphics for team managers & staff using Microsoft PowerPoint, Visio, and Excel. Resolved critical issues in a deadline-driven, fast paced environment.  Adapted to shifting priorities within the Calgary and Houston teams through the consistent use of flexible thinking.

  • Conroy Custom Homes
    • Calgary, Alberta
    • Administrative Assistant
      • 2018 - 2019
      • Calgary, Alberta

       Organized and managed a small in-home construction/renovation office. A/P & A/R using QuickBooks Online & QuickBooks Desktop. Prepared Bi-weekly payroll for all staff.  Drafted correspondence & other formal documents.  Planned & scheduled appointments & events within Google Calendar.  Entered and maintained data accurately in the project management system (BuilderTrend). Developed & implemented organized filing systems for all areas of the company. Picked up orders from vendors & delivered to the sites.

  • Personal Projects
    • Calgary, Alberta, Canada
    • Career Break
      • 2016 - 2018
      • Calgary, Alberta, Canada

  • Various Companies
    • Calgary, Alberta, Canada
    • Various Administrative & Document Coordinator Positions
      • 2013 - 2016
      • Calgary, Alberta, Canada

       Indexed over 250 projects as part of the project team and shipped the boxes off-site for storage. Screened incoming calls, serving as the first line of customer/vendor support, escalating critical issues to executives. Updated compliances – filing, daily trading blotters, and cheque logs; bank runs. Provided administrative support to partners and associates.  Authored new employee manual; prepared presentation material and graphics for presidents and staff using Microsoft PowerPoint, Visio, and Excel.  Requested quotes for new projects from company suppliers.  Created electronic libraries for teams using Excel & SharePoint.  Conducted research, created project reports & developed presentations. Created process improvements in workflow & documentation handling.  Scheduled & coordinated meetings, training, conferences, itineraries & travel for staff.  Managed invoices, travel costs & expense reports.  Established a friendly yet professional atmosphere that promoted attentive customer service & respect for co-workers. Organized office activities, maintained supplies, prepared direct mailing & correspondence. Ensured timely resolution of any issue or project deliverable.

  • Shell Canada Limited
    • Calgary, Alberta, Canada
    • Administrative Assistant
      • 2000 - 2012
      • Calgary, Alberta, Canada

      SAFETY ASSISTANT & DOCUMENT COORDINATOR, (2010-2012) Provided administrative support, coordinated activities, & made independent decisions in line with business objectives. Acted as the first point of contact & liaison between external stakeholders & the Upstream Americas Safety Managers.  Organized a week-long series of team meetings & training sessions for three technical safety teams from Shell (Houston, New Orleans, & Calgary) in New Orleans in October 2011.  Created a electronic technical safety library consisting of more than 500 documents for the Canadian team.  Development of SharePoint Site for the USA & Canadian Technical Safety Teams.DESIGNATED EMPLOYEE REPRESENTATIVE/PROJECT COORDINATOR, (2008-2010) Managed Exploration & Production drug & alcohol testing process for employees.  Coordinated Alcohol & Drug policy meetings.  Scheduled & supported all Project Execution team meetings.  Scheduled & supported all HSE projects, team meetings, & events, tri-alliance for the month & more.  Designed & developed an onsite safety library with more than 300 documents for the Canadian team.VARIOUS ADMINISTRATIVE & DOCUMENT COORDINATOR POSITIONS, (2000-2008)  Served as the secretary for the United Way campaigns in 2003 & 2004, raising $2.5M each year.  Managed the exploration & production of drug & alcohol testing procedures for employees.  Created & maintained the records management system for the Athabasca Oil Sands department with over 5,000 documents being included.  Organize the details of special events, travel, arrangements, corporate agencies & itineraries.  Provided critical support to senior executives & project managers.  Resolved critical issues in deadline-driven, fast-paced environments.  Conducted research, created project reports & developed presentations.  Created process improvements in workflow & documentation handling.  Planned & executed all aspects of major department moves with various Shell teams.

Education

  • University of Phoenix
    Master of Business Administration (M.B.A.), E-Commerce/Electronic Commerce
  • The University of Lethbridge
    Bachelor of Management (Commerce), Marketing

Suggested Services

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Industry Focus. “Software Development”

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