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KS

Karen Sykes

Trainer/Applications Specialist at Ballard Spahr LLP
Intro Book
IT professional with 24 years of experience in training, troubleshooting, and technical support.
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Location
Baltimore, Maryland, United States, US
Skills
  • Training
  • Troubleshooting
  • Technical Support
  • Adobe Acrobat
  • Software Documentation
  • Show all
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Bio

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Karen Sykes is a seasoned IT professional with 24 years of experience in training, troubleshooting, and technical support. She has worked with various software applications, including Microsoft Office, Adobe Acrobat, and FileSite, and has provided training and support for multiple offices, including 14 offices for Ballard Spahr LLP. She holds a degree from Essex Community College. With expertise in software documentation, troubleshooting, and technical support, Karen has developed strong skills in creating documentation, e-Learning modules, and training new software applications. She has also conducted numerous software rollouts and has experience with remote access tools like Citrix and SCCM.

Experience

  • Ballard Spahr LLP
    • Baltimore, Maryland Area
    • Trainer/Applications Specialist
      • Jan 2000 - Present
      • Baltimore, Maryland Area

      My main responsibilities are to provide training and support for all of our 14 offices. I work with a very talented team of trainers - 4 of us in all! Main responsibilities include new hire training (both remote, live and via WebEx) for all levels of the firm, as well as learning and training new software applications, creating documentation, e-Learning modules, use of LMS, and travel to other offices when necessary. I have conducted numerous software rollouts for a wide variety of software upgrades and in-house applications. Software applications currently in use include Microsoft Office 2010, WorkShare Compare, FileSite 8.5, Captivate 9, Intapp, Adobe Acrobat, BookIt, AccuRoute, ADP, Bomgar,SCCM and Citrix for remote access, and administrative use of our in-house LMS.

  • OnSite Support, Inc
    • Applications Support Specialist
      • Jan 1999 - Jan 2000

      Responsibilities included supporting clients by troubleshooting problems; training end users; and creating support newsletters for clients. Also involved in installation and setup of new equipment during computer rollouts. Travel to West Coast for classes and support of new clients. Obtained PCDocs Certification in June of 1999. Qualified to install and troubleshoot Docs workstations and servers running MS SQL. Trained on a variety of software programs including PCDocs, Outlook 98, Microsoft Word 97, Access 97, GroupWise 5.5, WordPerfect 8.0, Corel Presentations, and various; programs. Developed curriculum and planned training strategy for clients' systems.

  • Miles & Stockbridge
    • Trainer
      • Jul 1976 - Apr 1999

      Began in 1976 as a Legal Secretary and then worked for 10 years with the same attorney. When he relocated I began to learn the computer systems being implemented and became the sole trainer for all of the offices. Regularly traveled to the satellite offices for training and support.

Education

  • Essex Community College

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Industry Focus. “Computer Software”

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