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Bio

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Karen Sunday is a seasoned customer service and account management professional with 32 years of experience in the printing industry. She has developed strong relationships with clients and subcontractors, and has expertise in crm, digital printing, and print media coordination. Karen has held various roles, including Customer Service Rep, Production Coordinator, and MAP Administrator, and has worked with multiple clients and vendors to deliver high-quality print projects.

Experience

    • United States
    • Book and Periodical Publishing
    • 200 - 300 Employee
    • MAP Administrator
      • Jun 2015 - Present

      Account management of several storefronts. Liaison between clients requests/needs and the programmers for additions or updates of products and/or information changes to their storefronts. Maintain and develop storefronts. Help clients with ordering issues. Maintain communication with the Prepress departments and Press departments to be sure workflow of print files are working properly and troubleshoot when needed.

    • Customer Service Rep
      • Oct 2007 - Present

      Built client relationships with high profile corporate clients. Handled a large volume of projects both digital and sheet fed printing. Maintained many variable data projects with multiple mailings for each project. Worked with outside vendors to ensure project was accurate and schedules maintained. Handled various publications with print and mailings.

    • Production Coordinator/CSR
      • Oct 2000 - Oct 2007
      • York PA

      Maintained many client relationships and sheet fed printing projects. Handled many packaging projects involving many outside vendors. Coordinated schedules for these projects. Planned press layouts for printed projects to ensure running the most cost effective way.

    • Customer Service Rep/Production Coordinator
      • Jun 1980 - Oct 2000
      • York PA

      Dealt with various corporate clients with printing needs and client communications. Maintained many clients with multiple locations and maintained fulfillment needs for these clients. Assisted sales in client quote specs and taking client appointments. Planned print projects to run the most cost effective way.

Suggested Services

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Industry Focus. “Printing”

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