Experience

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  Bidvest International Logistics

  • Key Account Manager

    • Jun 2011 - Present

    People Management- Manage a BU of individuals who are client-centric.-Develop the skills of the BU and encourage the individuals to grow within the company and improve their development areas.-Work closely with operations and other functions to continually improve internal processes and relationships.-Display integrity and live the company values through every action and decision in the working environment.Client Relationships-Ensure the long-term development and retention of strategic customers.-Identify and build on the business potential of these clients (obtain extension business).-Lead the business unit, and be accountable, in planning and implementing a “Retain and Extend Strategy” for the business unit’s client list.-Understand the clients’ needs, processes, structure and business sector in order to suggest, influence and, with the clients’ blessing, entrench BPL's into the clients’ supply chain process.-Make sound commercial business decisions, within given mandates, in conjunction with the other departments throughout the year. Negotiate the clients’ rates and tariff sheets, ensuring that BPL is receiving adequate returns for work performed.-Facilitate discrepancies between the client and BPL/Panalpina and resolve these discrepancies where possible and where you have the authority, and, if not resolved, raise the discrepancy and possible solution to the next level for resolution.-Meet with the client on a regular basis and ensure the business units call frequency is of a high standard.-Consult with Credit Management with regards to the clients’ financial standing, credit facilities, payments and shareholder information.-Lead a team of resources, multi skilled where necessary, in compiling and presenting proposals/tenders.-Liaise, where necessary, with third party contractors/suppliers on client related issues-Have sufficient technological skills to investigate and draw information from the BPL systems on the business units clients list

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  Heneways Freight Services

  • Edenvales

  • Client Relationship Manager

    • Jan 2000 - Feb 2011
    • Edenvales

    I commenced duty with Heneways in 2000 as a Management Consultant trouble shooting and rectifying various business areas. I initiated a CRM strategy and actively engaged in relationship management within and outside the organisation, whilst still maintaining my portfolio within SAAFF Gauteng.After accepting a permanent position I was accountable and responsible for the following:• My portfolio covered all areas of the company operationally;• Presentation and closure to high profile clients;• Training clients on the Freight flow process;• Client servicing and monitoring of high profile clients;• Trouble shooting and Solution scenarios;• The analyses, control and trend monitoring of sales data;• Oversee uniform branding and issuing• Develop customer retention program;• Writing training modules for clients in respect of “Terms of Shipping’, ‘INCO’;• Proposals and presentations for clients on an ongoing basis;• Draw up safety procedures, environmental procedures and first aid procedures and implementation of same;• Ensuring the logistic support, control, monitoring and surveillance of subcontractors;• Participation in SAAFF, Customs, IATA and FIATA forums.During my tenure at Heneways I also managed my own event management company and I was responsible for the first FIATA congress to take place in Africa in 2004.

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  Rohlig Grindrod

  • Parktown

  • National Marketing Manager

    • Jan 1998 - Dec 2000
    • Parktown

    I was responsible and accountable for the following duties:• My portfolio covered the air, sea and perishable divisions• Presentation and closure to high profile clients on a National basis• Client servicing and monitoring of Top 20• Trouble shooting and Solution scenarios• The analyses, control and trend monitoring of sales data• Establishment of a 5 year marketing plan• Establish and implement communications plan• Maintain all aspects of corporate identity• Oversee branding and management thereof• Scheduling and conducting divisional and branch communication awareness and implementation of communication program• Develop customer retention program• Writing training modules for in-house computer training• Training staff and clients on the indent monitoring system and track and trace• Review and approval of Purchase orders for marketing material• Building maintenance and control• Draw up safety procedures and implement same• Ensuring the logistic support, control, monitoring and surveillance of subcontractors.• Compiling and editing in-house and external publications• Media liaison• Design of all brochures, adverts etc.• Participation in SAAFF, Customs, IATA and FIATA forums

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  Fast Lane Domestic Couriers

  • Isando

  • National Marketing Manager

    • Feb 1990 - Aug 1998
    • Isando

    • Develop and implement communication and customer retention modules• All procurement duties, control and analyses• Maintain and manage corporate identity for 33 branches• Customer service training• Client servicing and liaison, top 30 nationally• Advertising• Direct marketing (below and above the line)• Branding and Brand Management• Maintaining overall corporate visibility• Drawing up budgets• Controlling marketing department• All sub-contract and cleaning staff control• Manage Johannesburg branch when branch manager was out of town• Oversee the total airfreight operation in conjunction with branch manager

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  Armscor (Sandock Austral/Eloptro/Atlas Aircraft)

  • Kempton Park

  • Company Liaison Officer

    • Jan 1979 - Dec 1989
    • Kempton Park

    I was responsible and accountable for the following duties:• Maintaining corporate identity• Advertising (military, corporate and social responsibility)• Edit in-house journals• Media intervention and liaison• Market military vehicles international• Display Artistry• Set up international air shows and market productsAt EloptroI was responsible and accountable for the following duties:• Product launches locally and overseas• Stand building and display artistry• Product evaluations• Seminars and functions• Client liaison• Product group control, 3 reporting staff members• General office administrationI TRANSFERRED TO THE VEHICLE DIVISION WITH A PROMOTIONAt Atlas AircraftPA TO MANAGER ENGINES TECHNICALDuties:I was responsible and accountable for the following duties:• P A Duties• Assisting with career and product displays• International Travel arrangements • Diplomatic correspondence• Client liaison• Office AdministrationI TRANSFERRED TO THE OPTICAL DIVISION WITH A PROMOTION