Experience

• 

  Trentham Invest Ltd

  • Personal Assistant

    • Feb 2023 - Mar 2023
• 

  M Partners Ltd

  • Godstone, Surrey, England

  • Personal Assistant

    • Apr 2021 - Feb 2023
    • Godstone, Surrey, England
• 

  Seeking a new Opportunity

  • PA/Secretary

    • Nov 2020 - Apr 2021
• 

  Cushman & Wakefield - Formerly DTZ

  • 43-45 Portman Square, London W1H 6LY

  • PA Secretary

    • Apr 2004 - Nov 2020
    • 43-45 Portman Square, London W1H 6LY

    PA to five partners and their respective teams within the UK Valuation & Advisory team. In addition I assist the National Quality Director with the maintenance of the Valuation Procedures for the Valuation Skill within the Company

• 

  Civil Aviation Authority

  • Gatwick

  • Secretary

    • Apr 2002 - Apr 2004
    • Gatwick

    Secretary to the Head of Safety Investigation and Data Department; departmental IT Co-ordinator and Training Co-ordinator; wrote procedures for my role and for the other tasks that I carried out on behalf of others and assisted another manager to write their own departmental procedures.

• 

  BRITISH AIRWAYS HOLIDAYS LIMITED

  • United Kingdom
  • Leisure, Travel & Tourism
  • 200 - 300 Employee

  • Customer Services Manager

    • Jun 1998 - Dec 2001

    Managed a team of three, responsible for ensuring that the company complied with various travel industry regulations. Ensured customers were notified of significant changes to their booked holiday. Liaised with a variety of people from suppliers in the UK and overseas to all levels of staff within British Airways Holidays. Set up and managed the department's database to enable effective and accurate reporting of the cost and effect of changes raised. Implemented and chaired a team which met in the event of an extraordinary situation arising which involved taking immediate action in the interests of the customer, e.g. hurricanes, major building works, terrorism. Member of the company's Crisis Management Team.

  • PA/Secretary to the Finance Director

    • Jun 1991 - Jun 1998

    Usual secretarial duties; arranging conferences; making travel arrangements - both foreign and domestic; co-ordinated holiday/sickness and overtime records for the finance department. Served on the social committee for the company and organised many of the company's social events, including the company Christmas parties.

• 

  Various

  • Various

  • Various secretarial and administrative roles

    • Jul 1972 - Jun 1991
    • Various

    Details available, if required.