Experience

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  Caesars Entertainment Corporation

  • Harrah's Lake Tahoe

  • Convention Services Manager

    • Nov 2002 - Sep 2020
    • Harrah's Lake Tahoe

    Met challenge of coordinating larger sales groups with both new and existing clients, utilizing strong organizational and communication skills. Advised clients on room blocks, cut-off dates, special concessions, attrition clauses, and meeting space requirements. Continued to coordinate catering only, service clubs, and off-site groups. Planned, upsold, and detailed program with clients, including verification and modification of space requirements, times, equipment, menus, themes, and decorations. Created and distributed within established time frames correspondence and paperwork, including banquet event orders and group resumes. Assisted group representatives and guests attending functions at Harrah’s by answering questions, making copies, faxing, and helping with incoming and outgoing packages.• Exceeded upsell goals of 80% of food and beverage minimum consistently.• Maintained strong working relationship with clients, resulting in 95% "A" scores on customer satisfaction surveys.• Learned and embraced new procedures and computer programs.

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  Mount Snow Ski Resort

  • West Dover, VT

  • Marketing and Human Resources positions

    • 1999 - 2002
    • West Dover, VT

    Marketing Assistant, 2001-2002. Assisted vice president of marketing in promoting ski resort.Staff Services Coordinator, 2000-2001. Worked with international staff. Performed human resource functions as needed.Head Season Pass Seller, 1999-2000. Worked directly with external guests in season pass office, supervising sellers and serving as concierge at Grand Summit Hotel. Performed in positions throughout resort, including ticket sales, guest services, and lift line ticket checking. Received recognition from supervisors and peers for outstanding customer service.

• 

  Executives Association of Greater New York

  • Executive Director

    • 1992 - 1999

    Managed day-to-day operations, including bookkeeping, membership, scheduling, and attending board and committee meetings, as well as creating and sending weekly newsletter. Supervised one clerical employee and numerous volunteers. Interviewed potential members. Organized weekly lunches, guest speakers, and events, including quarterly networking receptions, annual office workers lunch, annual golf tournament, and annual holiday party. Dealt directly with members, successfully balancing member needs with needs of association as a whole.

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  Independent Federation of Flight Attendants

  • New York, NY

  • Vice President

    • 1979 - 1991
    • New York, NY

    Vice President. Oversaw managerial and clerical employees. Enforced collective bargaining agreement. Met with members of management regarding matters related to Trans World Airlines flight attendants. Presided over meetings at different Trans World Airlines flight attendant locations. Wrote quarterly newsletter articles. Represented union at various organizations, including coalitions of other labor unions, safety organizations, and women's organizations. Served as executive producer for award-winning film, GROUNDED! Testified before Congress.Contract Administrator. Worked with field representatives on interpretation of collective bargaining agreement. Scheduled Step II and arbitration hearings. Supervised one clerical employee.Base Chair. Represented Trans World Airlines flight attendants when meeting with supervisors. Ensured local base adhered to collective bargaining agreement. Filed and presented grievances at Step I level. Represented local base on board of directors. Guaranteed flight attendants met and exceeded all in-flight service and safety standards. Full-Time Union Representative, Boston, Massachusetts. Represented Trans World Airlines flight attendants when meeting with supervisors. Ensured local base adhered to collective bargaining agreement. Filed and presented grievances at Step I level.

• 

  Trans World Airlines

  • New York, NY

  • Flight Attendant

    • 1969 - 1991
    • New York, NY

    Ensured flight attendants followed all safety and service protocols. Guided overall flight safety and service protocols on board aircraft. Received numerous commendation letters from satisfied passengers.