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KH

Karen Henry

Account Administrator at Applied Bank
Intro Book
Seasoned professional with expertise in Communication, Customer Service, and Management.
  • Claim this Profile
Location
Springfield, Pennsylvania, United States, US
Skills
  • Communication
  • Customer Service
  • Management
  • Entrepreneurship
  • Personal Branding
  • Show all
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Bio

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Topline AI
Karen Henry is a seasoned professional with expertise in Communication, Customer Service, Management, Entrepreneurship, and Leadership. She has experience as an Account Administrator, with a strong background in data analysis, fraud prevention, and customer service. Karen holds a degree in Business Administration and Management from Delaware County Community College.

Credentials

  • How to Be Both Assertive and Likable
    LinkedIn
    Mar, 2022
    - Apr, 2026
  • Influencer Interview: Oprah Winfrey
    LinkedIn
    Sep, 2018
    - Apr, 2026
  • PowerPoint 2016 Essential Training
    LinkedIn
    Sep, 2018
    - Apr, 2026
  • Learn Salesforce 2017: Lightning
    LinkedIn
    Jul, 2018
    - Apr, 2026
  • Word 2016: Templates in Depth
    LinkedIn
    Jul, 2018
    - Apr, 2026
  • Being Positive at Work
    LinkedIn
    Jun, 2018
    - Apr, 2026
  • Breaking Out of a Rut
    LinkedIn
    Jun, 2018
    - Apr, 2026
  • Building Self-Confidence
    LinkedIn
    Jun, 2018
    - Apr, 2026
  • Efficient Time Management
    LinkedIn
    Jun, 2018
    - Apr, 2026
  • How to Present and Stay on Point
    LinkedIn
    Jun, 2018
    - Apr, 2026
  • Improving Your Focus
    LinkedIn
    Jun, 2018
    - Apr, 2026
  • Managing a Customer Service Team
    LinkedIn
    Jun, 2018
    - Apr, 2026
  • Office 365: Outlook Essential Training
    LinkedIn
    Jun, 2018
    - Apr, 2026
  • Performing under Pressure
    LinkedIn
    Jun, 2018
    - Apr, 2026
  • Problem Solving Techniques
    LinkedIn
    Jun, 2018
    - Apr, 2026
  • Building Your Professional Network
    LinkedIn
    May, 2018
    - Apr, 2026
  • Communicating with Confidence
    LinkedIn
    May, 2018
    - Apr, 2026
  • Communication within Teams
    LinkedIn
    May, 2018
    - Apr, 2026
  • Creative Thinking
    LinkedIn
    May, 2018
    - Apr, 2026
  • Creativity: Generate Ideas in Greater Quantity and Quality
    LinkedIn
    May, 2018
    - Apr, 2026
  • Critical Thinking
    LinkedIn
    May, 2018
    - Apr, 2026
  • Customer Retention
    LinkedIn
    May, 2018
    - Apr, 2026
  • Customer Service Foundations
    LinkedIn
    May, 2018
    - Apr, 2026
  • Customer Service Leadership
    LinkedIn
    May, 2018
    - Apr, 2026
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    May, 2018
    - Apr, 2026
  • Decision-Making Strategies
    LinkedIn
    May, 2018
    - Apr, 2026
  • Discovering Your Strengths
    LinkedIn
    May, 2018
    - Apr, 2026
  • Excel 2016 Essential Training
    LinkedIn
    May, 2018
    - Apr, 2026
  • Improving Your Judgment
    LinkedIn
    May, 2018
    - Apr, 2026
  • Improving Your Listening Skills
    LinkedIn
    May, 2018
    - Apr, 2026
  • Innovative Customer Service Techniques
    LinkedIn
    May, 2018
    - Apr, 2026
  • Interpersonal Communication
    LinkedIn
    May, 2018
    - Apr, 2026
  • Interviewing Techniques
    LinkedIn
    May, 2018
    - Apr, 2026
  • IT Security Careers and Certifications: First Steps
    LinkedIn
    May, 2018
    - Apr, 2026
  • IT Service Desk Careers and Certifications: First Steps
    LinkedIn
    May, 2018
    - Apr, 2026
  • Leading a Customer-Centric Culture
    LinkedIn
    May, 2018
    - Apr, 2026
  • Leading Yourself
    LinkedIn
    May, 2018
    - Apr, 2026
  • Learning to Be Assertive
    LinkedIn
    May, 2018
    - Apr, 2026
  • Motivating and Engaging Employees (2013)
    LinkedIn
    May, 2018
    - Apr, 2026
  • Quality Standards in Customer Service
    LinkedIn
    May, 2018
    - Apr, 2026
  • Quick Fixes for Poor Customer Service
    LinkedIn
    May, 2018
    - Apr, 2026
  • Solving Business Problems
    LinkedIn
    May, 2018
    - Apr, 2026
  • Strategic Thinking
    LinkedIn
    May, 2018
    - Apr, 2026
  • Thinking Like a Leader
    LinkedIn
    May, 2018
    - Apr, 2026
  • Word Quick Tips
    LinkedIn
    May, 2018
    - Apr, 2026
  • Working with Upset Customers
    LinkedIn
    May, 2018
    - Apr, 2026
  • Writing Customer Service Emails
    LinkedIn
    May, 2018
    - Apr, 2026
  • Writing in Plain English
    LinkedIn
    May, 2018
    - Apr, 2026

Experience

  • Applied Bank
    • Glen Mills, Pennsylvania, United States
    • Account Administrator
      • Oct 2018 - Mar 2020
      • Glen Mills, Pennsylvania, United States

      • Primary duties included not limited to Reviews, analyzes and process complex and noncomplex grievances and appeals Monitor fraud using internal and external fraud detection.• Managed to production goals, deadlines, and various metrics while anticipating multiple computer systems Perform quality checks, identify trends with complaints, make recommendations for reduction and provide feedback. • Customer service focus with the ability to listen to customer needs and recommend solutions Analyze, research and resolve problems identified by internal and external Analytical skills with high attention to detail and accuracy.Gathered and verified all required customer information for tracking purposes. Utilized guidelines and review tools to conduct extensive research and analyze grievance and appeal issues

  • Trans Union Credit Bureau
    • crum lynne pa
    • Account Administrator
      • Aug 2016 - Oct 2018
      • crum lynne pa

      FCRA knowledge, Regulatory process knowledge including disputes, security freezes and general credit report knowledgeFraud prevention and investigations knowledge, fraud strategy implementationStrong written and verbal communication skills: ability to clearly articulate ideas to both technical and non-technical audiencesStrong analytical, critical thinking, and creative problem solving skills (familiarly with working large data sets)Strong time management skills with the ability to prioritize and contribute to multiple assignments simultaneouslyStrong project management skills with the ability to oversee and manage project to meet project deliverables. This includes delegating work, setting clear goals, and managing customer expectation

  • Tri State
    • norristown pa
    • Account Administrator
      • Jan 2006 - May 2015
      • norristown pa

      Monitoring Accounts Receivable and PayableAccounts Administrators are responsible for receiving and verifying billing and requisitions for goods and services. They also ensure that accounts receivable and payable are taken care of in a timely manner. They often have to contact clients and vendors to achieve these tasks.Analyzing dataAnalyzing transactions to ensure that they comply with financial policies and procedures that are in place is another important responsibility of an Accounts Administrator. Also, any time any data or financial information comes into question, the Accounts Administrator will need to investigate or audit it.Keeping Organized RecordsThe Accounts Administrator is responsible for organizing and maintaining client and vendor files, such as W-9s and 1099s. If the Accounts Administrator is not tasked directly with these duties, he or she will oversee at team that completes them.InvoicingInvoicing, coding and processing invoice data is another important responsibility of an Accounts Administrator. Tracking invoices and detecting mistakes is also a duty that may arise.Supporting the Finance Teamsupport to the finance team as needed. T

Education

  • Delaware County Community College
    Business, Business Administration and Management, General

Suggested Services

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Industry Focus. “Business Services”

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