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Bio

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Karen Doherty is a seasoned sales and operations professional with extensive experience in customer service, account management, and project management. She holds a degree in Business and Computer Science from Northeastern University and has certifications in Salesforce for Customer Service, The New Rules of Work, and Customer Service Leadership.

Credentials

  • Salesforce for Customer Service
    LinkedIn
    Feb, 2020
    - Jun, 2026
  • The New Rules of Work
    LinkedIn
    Feb, 2020
    - Jun, 2026
  • Customer Service Leadership
    LinkedIn
    Jan, 2020
    - Jun, 2026

Experience

  • Oxford Instruments plc
    • Concord, Massachusetts, United States
    • Sales Operations Coordinator
      • Feb 2024 - Present
      • Concord, Massachusetts, United States
  • Fastmarkets
    • Burlington, Ma
    • Senior Client Services Representative
      • May 2016 - Aug 2023
      • Burlington, Ma

      Fastmarkets is the most trusted cross-commodity price reporting agency (PRA) in the agriculture, forest products, metals and mining, and energy transition markets. Our price data, forecasts, and market analyses give our customers strategic advantage in complex, volatile, often opaque markets.Ensu...

  • iTeam
    • Westford, MA
    • Service Advisor
      • Feb 2015 - Mar 2016
      • Westford, MA

      iTeam is the leading provider of contingent workforce solutions for on-premise technology services, addressing critical enterprise gaps in skill set, availability and geography, with guaranteed results. Thousands of businesses utilize iTeam for nationwide, on-demand delivery of networking, VoIP, ...

  • OnForce
    • Lexington, Massachusetts
    • Account Manager
      • Nov 2010 - Dec 2014
      • Lexington, Massachusetts

      OnForce is the leading marketplace for local IT providers. We provide web and mobile tools that enable service companies, OEMs, and VARs to find the best local IT talent, manage work, and handle payment. Over $300M in services have been completed through OnForce. Manage 200+ clients with day to d...

    • Business Development
      • Aug 2009 - Jan 2010

      MatchPoint consists of a dedicated team of business professionals who service their clients with deep appreciation and experience in prospecting, sales, and marketing. Responsibilities included:* Research/contact/build relationships with targeted business prospects * Input data into contact manag...

  • MicroReplay
    • Billerica, MA
    • Account Manager/Inside Sales Rep
      • Sep 2008 - Sep 2009
      • Billerica, MA

      Start-up that provided complete, national mail-in laptop and desktop computer repair services for Apple products.Responsibilities included:* Cold Calling Apple dealers, ACN’s, school districts and 3rd party computer repair companies to introduce/sell and upsell our company’s products and servi...

    • Realtor
      • Jan 2005 - Dec 2008
      • Westford, MA

      * Generated over 3 million in sales in 2005, 2006 and 2007* Earned Certificate of Excellence Award in 2005, 2007* Prepared evaluations and assessments for clients. Formalized presentations and oversaw necessary recommendations.* Created customized target marketing plans.* Established relationship...

    • Sales Representative, Realtor
      • Mar 2003 - Jan 2005
      • Westford, MA

      Most widely recognized real estate Company in the world. * Generated over 2.1 million in sales in 2004* Earned (CBR) Certified Buyer Representative designation* Mentored and trained new agents on company technologies and sales procedures.

    • Office Manager
      • Jan 1996 - Jul 1997
      • Lowell, MA

      Independent architectural design and build firm.* Performed accounting duties including project management* accounts receivable* accounts payable* payroll* ordering supplies * other related office functions.

    • Account Manager
      • Oct 1991 - Mar 1995
      • Milford, MA

      Psyche Systems Corporation is a private, profit-driven software company that focuses exclusively on delivering laboratory information software solutions to hospitals and clinics.* Maintained customer relationships for multiple commercial and hospital laboratory accounts. * Sold upgrade and custom...

  • Allscripts
    • Westborough, MA
    • Technical Support Representative
      • Sep 1988 - Oct 1991
      • Westborough, MA

      Provider of Medical Billing and Appointment Scheduling Software to Physicians and Commercial Billing Centers* Provided hardware and software telephone training and support to all clients via telephone or on-site at physican or commercial medical billing site.* Error reproduction and reporting* Qu...

Education

  • 1983 - 1986
    Northeastern University
  • 1981 - 1981
    Middlesex Community College

Suggested Services

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Industry Focus. “Business Services”

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