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Karen Dillenburg is a seasoned HR professional with 20+ years of experience in talent management, performance management, and employee relations. She has held various leadership positions, including Senior Career Consultant at Careerminds and Regional Human Resources Manager at Zurich North America. Karen has a strong background in HR consulting, coaching, and change management, with expertise in talent development, benefits administration, and employee relations. She holds a Master of Business Administration (MBA) degree with an emphasis in Human Resources Management from Roosevelt University and a Bachelor of Science (BS) degree in Communications/Media Studies from the University of Illinois at Urbana-Champaign.

Experience

    • Senior Career Consultant
      • Mar 2010 - Present

      Consult with affected participants regarding outplacement programs, services and resources. Provide coaching on all aspects of the job search process. Client organizations range from Fortune 500 to small and midsize companies.• Successfully transitioned 600+ participants, 3 times faster than the ...

    • United States
    • Insurance
    • 700 & Above Employee
    • Director of Procurement
      • Mar 2003 - Dec 2004

      Managed the procurement process for consulting services and human resources services. Implemented strong demand management policies and procedures, and ensured internal compliance with policies and contracted vendors. Reported expenditures/cost savings and analyzed performance metrics in various commodity areas to assist business partners in decision making and further reduce costs related to services.• Achieved commodity cost savings of approximately $1.3 million in 2003 and $3 million in 2004 by consolidating the number of vendors, managing vendors against contract performance goals, and negotiating superior rates.• Lead member on global procurement teams to drive cost saving strategies throughout organization on worldwide basis, creating global contracts with consulting firms, law firms, and HR service providers.• Participated in the implementation and utilization of Ariba e-procurement system.• Created standard business requirements, request for information and request for proposal documents, as well as standard contract clauses that were adopted throughout the division.• Presented to various levels of management on cost-saving methods for initiatives requiring outside service providers.

    • Regional Human Resources Manager
      • Feb 2001 - Mar 2003

      Managed staff of 6 HR professionals, providing employee relations expertise to business partners in the corporate headquarters and Chicago field office, overall supporting 2500+ employees. Developed policies and administered people initiatives related to compensation, performance management, and employee/leadership development.• Led corporate-wide transition to new model of delivering HR services from a business unit-based concept to a regional-based concept, improving business partner satisfaction survey score by 25% over the previous year, and achieving cost efficiencies.• Received company award for leading a global procurement project consolidating temporary staffing with one global vendor that achieved a cost savings of $1.5 million in 2001 and $1.3 million in 2002.• Achieved additional cost savings by implementing Ariba e-procurement system with company’s largest contract labor vendor, and negotiating the elimination of late fees on $1 million in outstanding receivables.• Acted as main human resources contact for senior management as well as 5 support units consisting of approximately 1200 employees.• Managed multiple corporate reorganizations and acted as sponsor/subject matter expert for the creation of common policies and procedures companywide after organizational transition.• Created and conducted professional development training for all levels of employees and management.• Coordinated and presented at multiple HR forums for sharing of best practices across U.S. and Canada.• Received company award for outstanding achievement in management.

    • Human Resources Specialist
      • Jan 2000 - Feb 2001

      Provided human resources consultation for 4 support units consisting of approximately 1100 employees and managers. • Integrated all functions of human resources to assist management of business units in making sound people management and business decisions.• Investigated and resolved employee relations issues ensuring compliance with corporate policy, as well as local and national labor laws.• Participated in the rollout of a new corporate-wide human capital strategy.• Trained employees and managers on new HR systems and programs.

    • Human Resources Representative
      • Jul 1998 - Jan 2000

      Resolved employee relations issues and conducted exempt and non-exempt level recruitment activities.• Led a team during major reorganization/downsizing that wrote communication materials for managers and created an internal opportunity program for released employees with 8 sister companies.• Implemented Resumix applicant tracking system and participated in the implementation of SAP/HR.• Key member of change management team for national HR re-engineering project.• Developed new employee referral program, national job posting program, and interview question database.• Implemented new vendor to perform on-site temporary staffing for the organization.

    • Employment Representative
      • Sep 1996 - Jul 1998

Education

  • University of Illinois at Urbana-Champaign
  • Roosevelt University

Suggested Services

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Industry Focus. “Human Resources”

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