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Karen Chappell is a seasoned program manager with extensive experience in government, strategic planning, and business analysis. She has held various leadership positions, including Executive Deputy and Chief Information Officer at the Virginia Department of Motor Vehicles, and has worked with prominent companies like Gartner Consulting and Deloitte Canada. Her expertise includes policy analysis, process improvement, and management consulting.

Experience

    • Business Consultant
      • Jan 2019 - Present
    • Senior Business Analyst
      • Mar 2014 - Jan 2019

      Subject Matter expert on motor vehicle modernization projects. Define business requirements for driver licensing and vehicle title/registration systems. Assist in developing company responses to RFPs and RFIs. Collaborate with UX staff to develop design packages for use in developing system so...

    • Principal and CEO
      • Aug 2010 - Mar 2014
      • Denver, CO

      Professional consulting company specializing in government administration, strategic planning, and transportation safety issues.Clients include the American Association of Motor Vehicle Administrators (AAMVA), CBN Secure Technologies, Inc., Deloitte Canada, the I-95 Corridor Coalition, and Gartn...

    • Motor Vehicle Business Development Representative
      • Jan 2012 - Jan 2014

      Network with motor vehicle agencies in the US and Canada and identify potential planned projects that fit with the consulting services offered by Gartner.

    • Subject Matter Expert and Motor Vehicle Representative
      • Apr 2011 - Jun 2013

      Assisted Gartner in a business process assessment for a state motor vehicle agency and provided procurement assistance in the development of a Request for Proposal (RFP) for a system refactoring initiative. Utilized subject matter expertise to provide quality assurance reviews of documented AS-IS business processes and to develop proposed TO-BE processes as well as identifying future system requirements. Provided Quality Assurance assistance in writing the RFP for system modernization for the state DMV.As Motor Vehicle Representative, I work to identify potential partnership opportunities between Gartner and motor vehicle agencies in the US and Canada.

    • Consultant
      • Jul 2010 - Dec 2012

      Assisting with market analysis and networking with motor vehicle jurisdictions to identify the future needs of drivers' license issuance systems.

    • Senior Consultant
      • Apr 2010 - Mar 2012

      Provision of management consulting and subject matter expertise on government projects, utilizing skills and expertise gained over the last 18 years as a high level senior executive with leadership, operational, and technical responsibilities in the Virginia Department of Motor Vehicles. Providin...

    • Subcontractor
      • Jan 2011 - Oct 2011

      As a subcontractor with Betty Serian & Associates, utilized motor vehicle and fuels tax subject matter expertise to complete an assessment of the administrative functions required for an effective implementation of a vehicle miles traveled (VMT) system to replace the current fuels tax structu...

    • Subject Matter Expert & Advisory Group Member
      • Aug 2010 - Jun 2011

      As a motor vehicle subject matter expert, assisted in the development of a proposed approach for a major system replacement for a provincial department of motor vehicles. Utilized a jurisdictional scan and a functional gap analysis to identify the best approach for solution development. As part...

    • Contractor
      • Apr 2010 - Dec 2010

      Completed policy analyses on the DOJ requirements related to the National Motor Vehicle and Title Information System (NMVTIS) and on the current jurisdictional fee structure for NMVTIS.

    • Deputy Commissioner
      • 2003 - 2010

      As Executive Deputy for the last seven years, I’ve been responsible for all aspects of delivering secure and effective services in driver’s licensing, vehicle titling and registration, motor carrier credentialing, law enforcement, customer service delivery, and administration of fuels and rental tax programs. Also led the agency’s multi-million dollar legacy system replacement initiative and managed an operational budget of over $132 million

    • Chief Information Officer Virginia
      • 2001 - 2003

      As Chief Information Officer, I was responsible for all technical architecture, infrastructure, technology projects, security, and application development

    • Assistant Commissioner Virginia
      • Sep 1992 - Mar 2001

      As part of the executive management team, I was responsible for records administration and dissemination, public relations, legislation, hearings, and the delivery of award winning web services

    • Program Evaluation Manger
      • May 1988 - Sep 1992

      As a member of middle management, I was responsible for creating and implementing a new program designed to evaluate the effectiveness of human resource functions in state agencies, as well as for complex policy analyses related to effective human resource administration

    • Legislative Analyst
      • Apr 1986 - May 1988

      Participated on interdisciplinary evaluation teams responsible for conducting compliance audits and legislative studies as directed by the Virginia General Assembly

    • Teacher
      • Sep 1972 - May 1986

      Taught business courses at the public high school and community college level

Education

  • 2015 - 2015
    Villanova University
  • 2012 - 2012
    Villanova University
  • 2005 - 2005
    Harvard University, Kennedy School
  • 1993 - 1994
    Virginia Commonwealth University
  • 1981 - 1986
    University of Richmond
  • 1968 - 1972
    Virginia Commonwealth University

Suggested Services

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Industry Focus. “Management Consulting”

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