Bio
Credentials
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Certified SAFe 6 Product Owner / Product Manager
Scaled Agile, Inc.May, 2023- May, 2026 -
Microsoft Office Specialist Outlook 2013
MicrosoftDec, 2016- May, 2026 -
Microsoft Office Specialist: Microsoft Office 2013
MicrosoftDec, 2016- May, 2026 -
IC3 Computing Fundamentals
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Experience
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Project Manager
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Aug 2023 - Present
Project Manager on the Professional Services team for Innovative, part of Clarivate.
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Enoch Pratt Free Library & Maryland State Library Resource Center
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Baltimore, Maryland, United States
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Deputy Chief, Neighborhood Library Services
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Aug 2022 - Feb 2023
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Baltimore, Maryland, United States
Oversee branch library services and supervise branch managers at 10+ library locations in Baltimore, MD. Assist in development and implementation of strategic plan for Neighborhood Library Services division. Lead division meetings and work groups. Assist in the development of annual budgets. Supervise and evaluate branch managers in overseeing library services. Enformce library discipline policy. Participates in recruitment of personnel. Ensure branch library compliance with library policies and procedures. Respond to customer complaints. Participate in training of branch staff.
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United States
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Libraries
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200 - 300 Employee
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Regional Services Manager
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Jun 2022 - Jul 2022
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Library Branch Manager
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Mar 2021 - Jun 2022
Oversee a diverse staff of about twenty employees at a large branch as well as provide oversight for two smaller community library branches. Manage performance in provision of library services such as reference, reader's advisory, programming, outreach and collection management. Develop partnerships with local businesses and organizations. Participate in strategic planning and budget development as a member of a systemwide Leadership Team.
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Library Branch Manager
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Apr 2016 - Mar 2021
Oversee a diverse staff of twenty employees, including two supervisors, four librarians (two adult services and two youth services), and one teen services specialist. General oversight over a community branch and a team of substitute employees that support the library system in addition to managing the highest circulating branch in the Library system. Train and coach staff to provide exemplary customer service and community-centered programming. Help staff to plan and implement programs and manage the collection. Act as project manager on large-scale system projects and serve on the Leadership Team that acts as a primary decision-making body on operational matters.
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Senior Librarian
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Mar 2014 - Apr 2016
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Branch Manager, CLP - Lawrenceville
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Oct 2010 - Mar 2014
Manage a staff of seven individuals in the day-to-day operations of a small branch library. With a children's librarian and adult services library assistant, plan and implement programs for children, teens and adults. Work with members of a diverse community to create vibrant and impactful library services. Maintain current, relevant and popular collections. Participate in systemwide programs and initiatives.
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United States
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Libraries
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300 - 400 Employee
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Teen Services Coordinator
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2006 - 2010
Oversee library services to teens at the nineteen Carnegie Library of Pittsburgh locations and 43 district libraries in Allegheny county. Plan countywide teen services trainings and inservices. Plan system and countywide programs and initiatives for teens, including the Ralph Munn Creative Writing Contest and Teen Summer Reading. Manage grants and special projects. Act as coach and mentor for teen librarians.
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Library Assistant
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Sep 2004 - Aug 2006
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Clerk
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Nov 2002 - Sep 2004
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Directory Assistance Operator
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May 2002 - Nov 2002
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Islington Central Reference Library
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London, United Kingdom
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Library Assistant
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Jan 2002 - Apr 2002
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London, United Kingdom
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Arizona Relay
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Tucson, Arizona Area
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Telephone Relay Operator
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1999 - 2001
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Tucson, Arizona Area
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University of Arizona Wildcat Newspaper
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Tucson, Arizona Area
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Typist
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1998 - 2001
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Tucson, Arizona Area
Type classified ads for the print and online editions of the Arizona Daily Wildcat.
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Education
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2003 - 2005University of Pittsburgh
Masters of Library and Information Science, Concentration in Public Libraries and Youth Services -
1998 - 2001University of Arizona
Bachelor of Arts (BA), Linguistics
Suggested Services
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Industry Focus. “Libraries”
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