Experience

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  Cummings School of Veterinary Medicine at Tufts University

  • North Grafton, Ma.

  • Senior Communications & Marketing Coordinator

    • Jul 2012 - Present
    • North Grafton, Ma.

    •Built successful, productive relationships with faculty and staff to help inform program creation and ultimately meet School’s goals •Designed a client success story program for newsletters and web content by interfacing with veterinarian specialists and with clients for monthly stories•Manage and supervise ongoing projects for freelance writers, including story assignments approving content creation and work with photographer on video and photo shoots for strategic needs of school•Augmented internal marketing team capacity through recruiting and managing freelance talent•Collaborate and prioritize the needs of the school and hospitals

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  AT&T

  • Greater Boston Area

  • Senior Account Executive

    • Jan 1995 - Jan 2005
    • Greater Boston Area

    AT&TBoston, MA 1995-2005Senior Account Executive Tenacious Senior Account Executive focused on building long-lasting, productive client relationships that led to revenue growth for voice and data services. Responsibilities included: Relationship development with clients, developing new sales opportunities, proposal generation. Successfully managed and grew customer base for 50 + enterprise accounts. Exceeded monthly quota by 15 %. President Club Designee.Field Service ManagerSupported a 12-person team for 100 plus customers to resolve data outages, implementation problems, account receivable escalations and monthly billing issues. Worked hand-in-hand with account team and management team to efficiently restore service and resolve critical issues.Global Account ExecutiveSuccessfully managed Global fortune 500 customers and grew client revenue base of 20 plus customers by 10%. Maintained relationship development while focusing on growth, retention and new services.Account Executive: Voice & DataManaged over 60 + enterprise accounts and focused and focused on data & IP service growth. Exceeded and doubled sales volume over two-years. Grew and retained customer base by 18%. Top 8 % President Club Winner, Top 3% Eagle Club Winner

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  Massachusetts Department of Social Services

  • Assessment Manager & Case Manager

    • Jan 1992 - Jun 1995

    MASSACHUSETTS DEPARTMENT OF SOCIAL SERVICES 1992-1995Fitchburg, MA Assessment ManagerProvided initial assessments to families in need to determine on-going services and department involvement. Collaborated with family members, pediatricians, legal assistants and education departments. Implemented counseling services, parenting classes, drug screenings, alternate living placements and supervised visitations.Case Manager, Sexual Abuse UnitProvided crisis intervention to children and adolescents in need. Managed 30 + cases of abuse victims to provide on-going support and services to families. Supervised all family visits, devised service plans, goals and alternate placement agreements to each family.