Experience

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  Genetec

  • Canada
  • Software Development
  • 700 & Above Employee

  • Taxonomist

    • May 2022 - Present

    Applying information architecture best practices to build a content structure, metadata and taxonomy, and content reuse plans. Working closely with content strategists to develop a consistent yet flexible taxonomy that supports teams and meets business goals. Defining and implementing the processes to build and maintain content taxonomy and categorization.

  • Bid Content Management Lead

    • May 2016 - May 2022

    As a member of the Bid Management Team:Build and maintain the Genetec Inc. bid business development knowledge library, including:• Managing the content lifecycle of the library with major content contributors• Maintaining accurate content based on bid requests and bid responses and Q&A• Updating the knowledge library after bid submission with new boilerplate and best in class technical answersIntroduce and implement best practice proposal techniques, procedures and processes, including:• Creating bespoke response templates, style guides and answer templates in collaboration with stakeholders• Introducing best practice techniques including story boarding, informative headings, top down writing, evidence based answers and customer focus responses• Training and supporting all contributors and stakeholders to follow best practices and use bid management toolsManage and coordinate the bid response process by preparing the bid plan, ensuring compliance throughout the process against the plan, and coordinating a team of relevant contributors and Subject Matter Experts, including:• Producing the bid response planning and ensuring all bid contributors follow the timelines• Preparing the response package using the bid response tool• Managing and validating content accuracy and quality

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  PwC

  • Knowledge Manager

    • Oct 2006 - Feb 2015

    Manage knowledge for the largest industry practice in the Canadian firm. Work with industry leaders to leverage the internal knowledge tools of the firm, encourage knowledge as well as sharing and collaboration within the practice. • In response to senior management requests, harvested project qualifications from consultants and built a Sharepoint repository, resulting in easier and faster access to the information for all internal staff. Implemented change management strategies which contributed to overcoming resistance to knowledge sharing.• Participated on technical teams to bring collaboration and social networking tools to the Canadian firm, then developed change management plans to ensure adoption through strategic communications and training programs.• Implemented an expertise locator tool which significantly increased access to over 7,500 specialized experts across the Canadian firm.

  • Manager, Research Centre

    • Oct 1998 - Sep 2006

    Supervise a staff of researchers, information technicians and clerical personnel. Manage all aspects of team administration, hiring, coaching, and assessment. Direct all budgeting, purchasing and contract negotiations for information resources. • In response to changing client needs, developed new business intelligence research deliverables and services resulting in faster turnaround of background research used in preparation for business development meetings. • Created and delivered customized training workshops, ensuring proper integration and adoption of electronic resources. • In a cost-conscious corporate environment, continued to develop a paper and electronic collection to meet the needs of a multi-disciplinary professional workforce.

  • Researcher/Librarian

    • Nov 1993 - Sep 1998

    • At the request of Montreal-office leadership, built a multi-disciplinary state-of-the-art business information collection of paper and electronic resources.• Streamlined and centralized journal subscriptions and created a circulation service offering cost savings improving access to the journals.• Regrouped and computerised the collection of manuals and journals and introduced internet services to the Montreal office, thereby increasing accessibility and client satisfaction. • Provided timely business intelligence research, using a full suite of electronic resources and tools, in response to information requests from practice staff.

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  KPMG Peat Marwick

  • Librarian

    • May 1988 - Oct 1993

    • Improved access to the existing paper-based collection by installing an integrated library software tool. • Catalogued the multidisciplinary collection and computerized technical services of circulation and document delivery. • Set up an online library catalogue, later developing an in-house database to make the catalogue available from the internal network. • In response to requests from partners and practice staff, provided third party research across all industry, economic and tax legal areas.