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Karen Barber profile image

Karen Barber

Intro Book
Seasoned operations and customer service leader with 24 years of experience.
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Location
Richmond, British Columbia, Canada, CA
Skills
  • Training
  • Leadership
  • Time Management
  • Microsoft Office
  • Strategic Planning
  • Show all
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Bio

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Karen Barber is a seasoned leader with 24 years of experience in customer service, operations management, and team leadership. She holds a High-Performance Leadership Certificate from Cornell University and various certifications in diversity and inclusion, labor law, and productivity management.

Credentials

  • Foundations in Diversity and Inclusion Certificate
    Canadian Centre for Div
    Apr, 2021
    - Apr, 2026
  • Introduction to Labour and Employment Law
    Canadian Professional Management Services
    Nov, 2017
    - Apr, 2026
  • Scaling Up Master Practitioner Certificate
    Gazelles Growth Institute
    Apr, 2016
    - Apr, 2026
  • Personal Productivity and Time Management
    Management Performance Centre
    Jul, 2006
    - Apr, 2026

Experience

  • Novex Delivery Solutions
    • Canada
    • Freight and Package Transportation
    • 1 - 100 Employee
    • President
      • May 2020 - Present

    • Operations Manager
      • Jun 2017 - Apr 2020

    • Customer Service Manager
      • Sep 1999 - Jun 2017

      With a dedication to providing premium customer service, I oversee all Novex's customer service and call-center staff. My management duties include; hiring, on-going training and integrating systems and resources to ensure employee productivity meets the demands of a high pressure time sensitive business. My leadership is integral in supporting Novex's Environmental Management systems, sustainable policies and ensuring premium customer service standards.I am active in supporting the Easter Seals Camps and participate in the Annual Easter Seals 24 hour Relay. I also volunteers my time to support fund raising efforts in multiple events throughout the year.My leadership and dedication to sustainability continue into my personal life as a Team Manager for my son’s soccer team and as a proud Mom, teaching my children the importance of caring for the environment and it's impact in our every day lives.

  • Progressive Messengers
    • Customer Service and Accounts Receivables
      • Apr 1994 - Sep 1999

      Account collections, daily bank deposit, customer credits, billing, and customer account enquiries.Answering phones and placing delivery orders for customers and handling any problems or complaints.

Education

  • 2019 -
    Cornell University
    High-Performance Leadership Certificate

Suggested Services

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Industry Focus. “Freight and Package Transportation”

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