Experience

• 

  Trade Me

  • Wellington, Wellington Region, New Zealand

  • Manager of Finance Operations

    • Jun 2023 - Mar 2024
    • Wellington, Wellington Region, New Zealand

• 

  NZ Post

  • Wellington, Wellington Region, New Zealand

  • Team Manager Customer Billing

    • Jan 2023 - Jun 2023
    • Wellington, Wellington Region, New Zealand

• 

  Hutt Valley DHB

  • New Zealand

  • Revenue Officer

    • Mar 2022 - Jan 2023
    • New Zealand

• 

  Bupa

  • Wellington, Wellington Region, New Zealand

  • Finance Operations Team Leader

    • Aug 2021 - Feb 2022
    • Wellington, Wellington Region, New Zealand

• 

  Ministry of Business, Innovation and Employment

  • Accounts Receivable Team Lead

    • Feb 2021 - Jul 2021

• 

  Ministry of Health New Zealand

  • Wellington, New Zealand

  • Senior Data Analyst

    • Jun 2020 - Nov 2020
    • Wellington, New Zealand

• 

  Airways New Zealand

  • New Zealand
  • Airlines and Aviation
  • 500 - 600 Employee

  • Senior Flightyield Database Specialist

    • Mar 2017 - Apr 2020

    • Processing Air Navigational Service movement data for billing, including: Master data management and maintenance within a complex environment (e.g. Aircraft Information, Route distance tables, customer information) Analysis, investigation and correction of data exceptions Administering and reporting of Flightyield data via SQL• Support Pricing Manager to ensure future prices are calculated and set accurately• Liaising with Airport Companies, Airlines and Civil Aviation Authority • Investigation of customer queries – first point of contact for over 4,500 customers; providing explanations of technical issues in plain language• Coordinate, maintain and distribute Air Traffic Services’ Billing Handbook ensuring it remains fit for purpose; delivery of additional training to the Controllers as required• Identify, test and implement system improvements to the flight billing system• Work closely with the Civil Aviation Authority to provide visibility over operator compliance with CAA rules in accordance with Civil Aviation Act 1990• Ensure all areas of the Privacy Act are followed to protect customer information• Responding to Airways’ legal team with relevant data for requests made through the Official Information Act

  • Flightyield Administrator

    • May 2010 - Feb 2017

    • Processing Air Navigational Service movement data for billing, including: Master data management and maintenance (e.g. Aircraft Information, Route distance tables, customer information) Analysis, investigation and correction of data exceptions• Liaising with Airport Companies, Airlines and Civil Aviation Authority • Investigation of customer queries – first point of contact for over 4,500 customers• System Access Auditing for all Finance Systems including using SQL reporting (Flightyield, Chris21, JD Edwards, TechnologyOne)• Ensuring Airways complied with all areas of PCI Compliance to ensure continued ability to process credit card payments

  • Accounts Receivable Administrator

    • Jan 2005 - May 2010

    • Import of Air Navigation Service movement invoice data into the finance system• Invoicing of; recurring contracts, foreign currency accounts, Air Traffic Control trainee invoices, and ad hoc / manual invoices• Processing of recurring and manual credit card payments through EFTPOS and later through DPS website• Processing of direct debits through online banking system• Receipting all transactions received by credit card and direct credit, including foreign currency• Maintenance and reconciliation of Trainee Trust Account, operated by a trust lawyer and later by Public Trust• Investigation of customer queries

• 

  Mobil Oil New Zealand Ltd

  • Wellington & Wairarapa, New Zealand

  • Credit Controller

    • Apr 2000 - Dec 2004
    • Wellington & Wairarapa, New Zealand

• 

  Mobil Shipping and Transportation Company

  • London, United Kingdom

  • Accounts Administrator

    • Sep 1999 - Apr 2000
    • London, United Kingdom

• 

  ANZ

  • Wellington & Wairarapa, New Zealand

  • Credit Controller

    • Apr 1995 - Mar 1999
    • Wellington & Wairarapa, New Zealand

• 

  DEKA

  • Wellington & Wairarapa, New Zealand

  • Customer Service Representative

    • Oct 1990 - Apr 1995
    • Wellington & Wairarapa, New Zealand