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Karelia Jimenez

Account Manager at PEO Focus
Intro Book
Karelia Jimenez is a seasoned professional with 10 months of experience as an Account Manager at PEO Focus, where she identifies PEO solutions and supports client transitions, while possessing a Bachelor's degree in Tourism Development and Management from Universidad Centroamericana, Managua.
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Location
Managua, Managua, Nicaragua, NI
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Bio

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Karelia Jimenez is a seasoned professional with extensive experience in various industries. She has worked as an Account Manager at PEO Focus, where she identified the right PEO solutions for clients and managed the entire transition process. Karelia has also held positions as a Medical Interpreter at Jeenie, Lionbridge, and ENS-Translate, providing live interpretation services in multiple settings. Her expertise extends to Office Representative at A To Z Mine Supply Inc, where she managed clients' accounts and tracked inventory. Karelia holds a Bachelor's degree in Tourism Development and Management from Universidad Centroamericana, Managua. She is proficient in multiple languages and has experience in HR-related topics, including managing teams, hiring, and providing guidance and feedback.

Experience

  • PEO Focus
    • Account Manager
      • Sep 2023 - Present

      - Identify the right PEO solution based on size, demographic, and business occupation. - Payroll, HRIS, and independent insurance solutions.- Obtain and negotiate quotes on behalf of the client for PEO, ASO, or Payroll.- Follow up and support the entire transition process. - Advising on employee benefits, retirement plans, tax savings and much more.

  • Jeenie
    • Medical Interpreter
      • Jan 2022 - Present

  • Lionbridge
    • Managua, Nicaragua
    • Interpreter
      • Feb 2016 - Present
      • Managua, Nicaragua

      * Live Interpretation* Customer Service* Conferences, meetings, groups, and presentations.* Medical and financial * Business and public service interpreting* Community assignments within social services, health, and education.

  • A To Z Mine Supply Inc
    • United States
    • Office Representative (LATAM)
      • Oct 2020 - May 2023
      • United States

      - Clients' accounts administration- Invoice, Dispatch, and Purchase Order Follow up- Items tracking duties- Items website updates (SKUs and IDs)- Photo watermark edition

  • Tablet2Cases Ltd
    • Corporate Sales Account Manager
      • Jan 2020 - Jul 2021

      * Prospects Conversion* Client satisfaction* Achievement of sales goals (First response time, bulk sales, bulk share, and gross profit)* Logistics follow-ups and arrangements* Product expertise * Lead Generation* Customer Service

  • IBEX
    • Managua
    • Operations Supervisor
      • Jan 2016 - Feb 2017
      • Managua

      * Managing HR-related topics* Assist in the formulation of targets for individuals and teams* Hire and onboard new employees* Answer questions from staff and provide guidance and feedback* Anticipate escalation and take over calls when needed* Devise ways to optimize procedures and keep staff motivated* Measure performance with key metrics such as call abandonment calls waiting etc.* Ensure adherence to policies for attendance, established procedures, etc.* Keep management informed on issues and problems* Prepare monthly/annual results and performance reports

  • ENS-Translate
    • Nueva York y alrededores, Estados Unidos
    • Medical Interpreter
      • Apr 2015 - Jan 2017
      • Nueva York y alrededores, Estados Unidos

  • Sitel
    • Managua
    • Operations Supervisor
      • Mar 2011 - Feb 2015
      • Managua

      Managua* Managing HR-related topics* Assist in the formulation of targets for individuals and teams* Hire and onboard new employees* Answer questions from staff and provide guidance and feedback* Anticipate escalation and take over calls when needed* Devise ways to optimize procedures and keep staff motivated* Measure performance with key metrics such as call abandonment calls waiting etc.* Ensure adherence to policies for attendance, established procedures, etc.* Keep management informed on issues and problems* Prepare monthly/annual results and performance reports

  • Aeromexico
    • Managua
    • Counter Staff
      • Feb 2009 - Sep 2009
      • Managua

  • Aeropuerto Internacional Augusto C. Sandino
    • Managua, Nicaragua
    • Operations Assistant
      • Jan 2007 - Jan 2009
      • Managua, Nicaragua

Education

  • 2007 - 2011
    Universidad Centroamericana, Managua
    Bachelor's degree, Tourism development and management

Suggested Services

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Industry Focus. “Business Consulting and Services”

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